Ticketing Coordinator

Ticketing Coordinator

The Ticketing Coordinator will provide exceptional service throughout the invoice creation and distribution process. The role involves handling a high volume of transactions while working with internal and external customers to ensure all billing needs are met.

• Full Time / Part Time:
  Full Time
• FLSA Classification:
  Non-Exempt
• Business Unit:
  Corporate
• Reports to:
  
  Operations Manager
• Travel Requirement:
  No

• Perform review of ticket pricing daily and process for manager review.
• Review customer requirements/pricing before generating and posting tickets.
• Process tickets per customer requirements in a timely manner.
• Assist Credit and Collections with researching and resolving disputes.
• Review/Process rejected/disputed tickets daily.
• Submit tickets into customer ticketing portals/EDI.
• Communicate with other departments to resolve discrepancies.
• Assist with month-end closing.
• Maintain and understand customer requirements to pay.
• Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes.
• Practice open communication with AR teams to ensure emails and questions are answered in a timely manner.
• Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing.

• High school diploma / GED.
• Competency in Microsoft applications including Excel, Word, and Outlook.
• Ability to add, subtract, multiply, and divide in whole numbers, common fractions, and decimals.
• Excellent communication skills (verbal and written).
• Attention to detail and ability to multitask.
• Strong organizational skills.
• 10 key by touch.

• W:
  Working Safe
• A:
  Accountability
• T:
  Teamwork
• E:
  Excellence
• R:
  Respect

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan with Company match.
• Referral bonus with no cap on amount of referrals.
• Paid Training.

Compensation is competitive and commensurate with experience.

• This position operates out of a climate-controlled environment, but requires stepping outside in all weather conditions, including rain, extreme cold, heat, near moving mechanical parts; exposure to high wind, ice, snow, wet and/or humid conditions, vibration, and dust is expected. The Company will supply adequate training and equipment.
• 12-hour shift work, 7am – 7pm. Other start/stop times considered.
• Involves sitting at a desk for extended periods of time.
• Requires a high degree of concentration in a busy area.
• Ability to lift up to 25 lbs.

SELECT WATER SOLUTIONS is an equal opportunity employer. It prohibits discrimination and harassment of any type and provides equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions are made without regard to any lawfully protected class, status, characteristic, or activity.

SELECT WATER SOLUTIONS requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protection Agency’s Clean Air Act. A copy of the Clean Air Act can be provided upon request from Human Resources.

SELECT WATER SOLUTIONS participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm your authorization, SELECT will give you written instructions and an opportunity to resolve the issue before any action is taken, including termination. SELECT only uses E‑Verify once a job offer is accepted and the Form I‑9 is completed.