Field Service Engineer

Job Overview

AV is seeking a highly skilled and adaptable Field Service Representative (FSR) to support and maintain diverse systems. Primary operations are based CONUS with the possibility of OCONUS deployments to austere or hostile environments based on mission needs.

• Install, repair, and maintain mechanical, electrical, and electronic systems in CONUS locations, with readiness for OCONUS deployment as required.
• Diagnose and resolve technical issues quickly to maintain operational readiness and minimize downtime.
• Provide on-site training, mentorship, and certification support to customer and partner personnel.
• Maintain accurate service records, technical reports, and logs, and capture lessons learned for continuous improvement.
• Follow safety procedures and checklists to ensure personal, team, and customer safety.
• Serve as the primary liaison with clients, providing updates, addressing concerns, and ensuring satisfaction.
• Manage spare parts, tools, and logistics to maintain operational readiness.
• Work closely with cross‑functional teams to provide feedback and recommend system performance improvements.

• Experience as an FSR or in a similar role, with primary CONUS work and the ability to deploy OCONUS when needed.
• Strong technical knowledge of mechanical, electrical, and electronic systems, with the ability to troubleshoot and repair complex equipment.
• Ability to work independently and adjust to rapidly changing schedules, conditions, and mission requirements.
• Strong written and verbal communication skills for both technical and non‑technical audiences.
• Relevant technical certifications or degrees are preferred.
• Eligibility for a passport and willingness to meet local security and labor requirements for OCONUS deployments.
• Ability to obtain a clearance.

• Prior military service or defense contractor experience supporting fielded systems.
• Ability to operate effectively within multinational teams and diverse environments.
• At least three years of experience leading or supervising technical or operational teams.
• At least five years of experience developing or supervising training, certification, or quality‑assurance programs.
• A master’s degree in engineering or a related technical discipline.
• Additional language skills relevant to potential OCONUS regions.

• Support additional AV systems, programs, and customer requirements as directed. While the role is primarily focused on field sustainment, AV operates a diverse portfolio of technologies, and the selected FSR may assist with multiple systems, initiatives, and stakeholders to ensure flexible, mission‑ready support across AV’s operational footprint.

Salary Range: $98,432 – $139,650 (this is a guideline only and not a guarantee of compensation). Official compensation is determined by several factors including role, responsibilities, experience, location, and market data.

• Health, dental, and vision insurance.
• 401(k) with company matching.
• Paid holiday, parental leave, and other work/life programs.
• Professional development and training reimbursements.
• 9/80 work schedule and paid holiday shutdown.

No specific clearance required, but U.S. citizenship is required for ITAR compliance and government contract work. Applicants must be willing to obtain a security clearance.

Visit AV Benefits for more information and apply through the company portal.