Senior Field Service Technician

At ABB, we help industries outrun leaner and cleaner. Here progress is an expectation for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Service Manager

This position reports to the Service Manager and is contributing to the Electrification Smart Power division. The work model for the role is Remote (North Dakota/South Dakota).

• Execute service work according to agreed workflows and ABB standard processes, safety guidelines, and system requirements.
• Specialize in installation, maintenance, troubleshooting, and repair of critical power systems (UPS, PDU, STS, related systems) for mission‑critical infrastructure.
• Perform service tasks, identify technical problems, and conduct analysis through remote or on‑site activities in various service categories.
• Build and maintain good relationships with customers, understanding needs and identifying new sales opportunities.
• Coordinate, prepare, and ensure that all materials, parts, and equipment are available and meet quality standards.
• Provide technical guidance and mentorship to junior technicians.
• Prepare all documents and reports for customer representatives; report work completed in a timely manner and follow up when needed.
• Identify potential equipment failures proactively and recommend corrective actions. Troubleshoot failures and prevent future issues.
• Suggest product and quality improvements and communicate them within the organization.
• Apply safety rules, environmental responsibilities, and report unsafe practices and incidents.

• Bachelor’s degree in Electrical Engineering or equivalent experience; or Associate’s degree with 2+ years servicing critical power equipment.
• High School Diploma/GED with 8+ years experience considered.
• Advanced communication skills (written and verbal).
• Advanced Microsoft Office proficiency.
• Moderate ability to self‑project manage using MS Project or Excel.
• Advanced ability to write test plans and report detailing test results.
• Works well with others and demonstrates a sense of urgency.
• Valid U.S. Driver’s License required.

• Medical:
  Choice between PPO Copay Plan or High Deductible Health Plan with HSA.
• Dental:
  Core or Core Plus options.
• Vision benefit.
• Company‑paid life insurance (2X base pay) and AD&D (1X base pay).
• Short and long‑term disability coverage.
• Supplemental benefits (accident insurance, hospital indemnity, critical illness, pet insurance).
• Parental leave up to 6 weeks.
• Employee Assistance Program and health advocate support.
• Employee discount program.

• 401(k) savings plan with company contributions.
• Employee Stock Acquisition Plan (ESAP).

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions.

Salary range is $65,100 to $104,160 annually.

ABB is an Equal Employment Opportunity and Aff… (full EEO statement retained from original).