Dental Patient Advocate

Description

• Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it’s focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.
• Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!
• Comprehensive Services & Variety:
  We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc. – So working here gives exposure to different patient populations, conditions and settings.
• Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there’s an emphasis on continuity of care, relationships with patients, etc.
• Culture & Community:
  Many reviews say that PMG has a “friendly, compassionate, professional” environment. There is pride among the staff in giving back to the community.

• Competitive Wages
• Comprehensive Health Coverage:
  Medical, Dental and Vision Insurance
• Professional Development Opportunities
• Employee Assistance Programs
• Company Paid Life Insurance
• 401k with 5% Match
• 11 Paid Holidays
• 20 Days PTO
• Recognition and Rewards
• Community Impact

The Dental Patient Advocate is responsible providing exceptional front desk and clerical support within the dental office. This includes greeting patients, managing phone communications, scheduling appointments, processing referrals and authorizations, collecting payments, and maintaining accurate patient dental records in the EDR. The advocate plays a key role in ensuring positive patient experience and supporting the operational efficiency of Palms Medical Group.

• Greet and assist patients warmly upon arrival to the office
• Answer, screen and route telephone professionally and efficiently.
• Resolve patient inquiries and concerns, using sound judgement to determine appropriate solutions.
• Foster positive relationships with patients to promote satisfaction and loyalty

• Accurately collect and enter patient demographic, insurance, consent and medical/dental history information
• Maintain knowledge of accepted insurances including deductibles, premiums, frequency limitations and provider charges.
• Assist patients with enrollment in the sliding fee scale program.
• Enter data accurately into Next Gen and Luma systems
• Maintain efficient patient flow and ensure a clean, organized front desk and patient waiting area
• Schedule and pre-schedule appointments as needed.
• Direct patients, visitors and vendors to the appropriate departments.

• Verify patient encounters and procedure and diagnosis codes.
• Collect payments for services rendered and outstanding balances (medical and dental)
• Perform end-of-day reconciliation, including balancing the cash drawer, submitting deposits and reports to the Finance Department, and maintaining accurate logs.

• Coordinate referrals to specialists or external providers for additional dental care.
• Explain the referral process to patients, including provider information and directions.
• Accurately enter and submit referral information through insurance portals.

• Understand which insurance plans require prior authorizations and how to document them.
• Navigate insurance web sites to obtain authorizations
• Gather and submit required information (e.g.: diagnosis codes, insurance details and patient )

• Adhere to the Front Desk Policy Manual, Dental Policy Manual and HIPAA Policy Manual
• Check and respond to emails at least twice daily.
• Assist the Executive VP of Patient Services with data collection for UDS and grant applications.
• Support audits and surveys and other administrative tasks as assigned
• Perform additional duties to support the efficiency and effectiveness of PMG operations.