Social Services & Admissions Designee

Job Details

Level: Entry

Job Location:

Hettinger, ND 58639

Position Type:
Full Time

Education Level: High School/GED

Salary Range: $20.83 - $25.66 Hourly

Job Shift: Day

The Social Services & Admissions Designee supports residents and families throughout the continuum from initial inquiry and admission through residency, care planning, transition, and discharge. This position serves as a primary resource for prospective residents and families, coordinates the admission and move-in process, supports census development efforts, and identifies and addresses the social, psychological, and emotional needs of residents.

The position works collaboratively with Administration, Nursing, Activities, other facility departments, West River Health Services, residents, families, and community resources to promote a positive resident experience, effective communication, successful transitions, and quality of life.

• Serves as a primary contact for prospective residents and families throughout the inquiry, admission, and move-in process.
• Consults with prospective residents and families to understand resident needs and assists in communicating available services, levels of care, and applicable pricing.
• Provides facility tours and responds to questions from prospective residents and families before, during, and following admission.
• Coordinates potential admissions with Administration, Nursing, and other appropriate departments to support timely review and decision-making.
• Coordinates all aspects of new resident admissions, including required paperwork, communication of admission timelines, immediate resident needs, and the move-in process.
• Works collaboratively with facility leadership and staff to support census development, appropriate admissions, and positive resident and family experiences.
• Performs or participates in home visits as appropriate for potential admissions or discharges.
• Assists residents with room transfers and other significant transitions within the facility.
• Works closely with the West River Health Services Discharge Planner and other referral sources to support continuity of care.

• Develops a social history upon admission or within seven days of admission and updates information as appropriate throughout the resident's stay.
• Identifies residents' social, psychological, and emotional strengths and needs and communicates relevant information to the interdisciplinary care team.
• Provides residents and families with emotional support, education, resources, and assistance as appropriate.
• Assists residents with needs or requests related to social, emotional, family, adjustment, and discharge-planning concerns.
• Responds promptly and appropriately to social or emotional concerns identified by residents, families, or facility staff.
• Supports residents in adjusting to changes in health status, living environment, and placement within the facility.
• Encourages appropriate family involvement, communication, and support.
• Assists residents and families in locating specialized services and makes appropriate referrals to community agencies and other resources.
• Maintains current referral information and follows up on referrals and goals as appropriate.
• Makes appropriate referrals for supportive services following discharge and assists with discharge planning as applicable.

• Coordinates resident and family care conferences in collaboration with the interdisciplinary team and ensures residents and/or representatives are appropriately informed.
• Participates in interdisciplinary resident care planning and communicates identified social service needs to the appropriate departments.
• Completes required Social Services MDS entries and assists in maintaining applicable MDS schedules and documentation.
• Serves as a liaison to Resident Council and follows through with Administration and appropriate departments regarding resident concerns, recommendations, and opportunities.
• Supports resident rights and assists with annual review and education of resident rights with residents, families, and staff as appropriate.
• Maintains confidentiality of resident information and complies with HIPAA, facility policies, and applicable privacy requirements.
• Oversees or assists with resident inventories in accordance with facility processes.

• Collaborates with Activities, volunteers, Nursing, and other departments to develop or enhance programs that support resident relationships, engagement, psychosocial well-being, and quality of life.
• Maintains awareness of community and regional resources that may benefit residents, families, and staff.
• Participates in quality monitoring and performance improvement activities as assigned.
• Works collaboratively with all departments to improve resident experience and quality of life.
• Participates in resident funerals or memorial activities as appropriate and…