Front Desk & Guest Experience Agent

Job Description

Role Overview
As the first point of contact, you are the heartbeat of the hotel. This role is unique because it blends traditional front desk dutieswithlounge and pantry management. You aren't just checking guests in; you are creating a seamless experience whether they are looking for a room key, a craft cocktail, or a midnight snack from the pantry.

• Guest Services:
  
  Handle check-ins/outs, manage reservations, and provide local recommendations with a friendly, professional "can-do" attitude.
• Bar & Lounge Support:
  
  Assist with basic drink serviceor seating in the lounge area during peak hours, ensuring the atmosphere remains welcoming and clean.
• Pantry Management:
  
  Keep the 24/7guest pantry fully stocked, organized, and visually appealing. Handle transactions for retail items and monitor inventory levels.
• Problem Solving:
  
  Address guest concerns immediately and empower yourself to find creative solutions to ensure a 5-star stay.
• Communication:
  
  Coordinate with housekeeping and maintenance teams to ensure room readiness and facility standards.

• Hospitality Mindset:
  
  Previous experience in hotels or customer-facing roles is preferred.
• Multitasking Pro:
  
  Ability to pivot between a computer screen and a physical lounge environment without losing focus.
• Tech Savvy:
  
  Familiarity with Property Management Systems (PMS) and Point of Sale (POS) systems.
• Flexible
  
  Schedule:
  
  Availability to work nights, weekends, and holidays.
• Certifications:
  
  Ability to obtain a Food Handler's Cardor Alcohol Server Permit(if required by local law).

• Competitive hourly pay plus potential forgratuitiesfrom lounge service.
• Employee discounts on rooms and food/beverage.
• A fast-paced, social work environment where no two days are the same.

Justine Kjorsvik
General Manager

P:

875 Hwy 2 E
Devils Lake, ND 58301