It desktop support technician Williston, ND

Desktop Support Technician

Company:
Radiant Digital (Supporting a major Oil & Gas organization)

Location:

826 48th Ave West, Williston, ND USA 58801

Shift, hours, rotation: 8x5, Monday - Friday; 100% onsite.

• Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.
• Escalates problems not resolved within established service levels.
• Follow up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
• Ensures work is performed in accordance to company policies, standards, and procedures.
• Assists with installing and de-installing software, PCs and peripherals as required.
• Performs own work and provides assistance to others as directed.
• Job tasks, correctly performed, have minimal impact upon the viability of the organization.
• Error is readily ascertainable by the supervisor and can be corrected.
• Skills are typically acquired through A+ certification or equivalent work experience and 1-year related experience in desktop support in a Microsoft environment.
• Must possess basic desktop hardware knowledge, proficient use of Microsoft.

• Troubleshooting skills
• Interpersonal skill
• Computer based technical skills

• Good interpersonal skills
• Problem solving
• Troubleshooting
• Conflict resolution
• CompTIA A+ or equivalent preferable