Service Desk Manager: Lead, SLA & ITSM Excellence
Job in
Williston, Williams County, North Dakota, 58801, USA
Listed on 2026-08-28
Listing for:
247Hire
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager, Systems Administrator, IT Support
Job Description & How to Apply Below
247
Hire is seeking a Service Desk Manager in the United States to lead the Service Desk as it delivers frontline IT support, incident resolution, and customer service excellence. You will oversee staffing, scheduling, and operational governance to ensure consistent coverage and quality outcomes.
Ideal candidates will have 6+ years in IT support or IT operations with team leadership, strong ITIL knowledge, and proven ability to drive improvements in incident handling, reporting, and metrics.
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