Director, Data Center Operations

Job Description

Oversees operations for one or more sites and teams within a region, setting strategic direction for performance monitoring, network evaluation, capacity analysis, and continuous improvement in close collaboration with executive leadership. Supports complex technical issues and implements advanced automation, incident management, and root cause analysis protocols to ensure operational excellence and knowledge base alignment. Directs new region builds and expansions, acting as the primary liaison with senior project teams to manage resources, timelines, and world‑class standards.

Manages all aspects of installations, repairs, inventory, and logistics, establishes best practices for component upgrades, advises on significant purchases, and drives proactive maintenance strategies to ensure data center efficiency and stability.

• Data Center Site Portfolio Management
  :
  Data Center country leader, responsible for one or more sites & teams in a region.
• Performance Monitoring and Analysis
  :
  Sets strategic direction for data center operations performance monitoring, collaborates with executive leadership. Defines strategic direction for network performance evaluation and continuous improvement, and capacity analysis, collaborating with executive leadership to achieve KPIs and objectives.
• Issue Management and Automation
  :
  Oversees all aspects of support for escalated complex technical issues across multiple data centers. Defines and enforces strategies for issue triage, leveraging advanced automation, scheduling, and monitoring tools. Identifies, documents, and standardizes issues and processes, ensuring the data center knowledge base is comprehensive and aligned with department goals. Oversees incident or crisis management protocols in alignment with business continuity plans.
  
  Establishes best practices for conducting root cause analysis following crises, updating documentation accordingly.
• Data Center Expansion Support
  :
  Sets strategic direction and oversees the entire process of new region builds and expansion activities, both onsite and remotely. Acts as primary liaison with senior project teams and data center engineering leadership, organizing resources and ensuring strategic timelines and long‑term capacity needs are managed for all expansion projects and site builds. Collaborates at the highest level with project teams to ensure world‑class standards.
• Installation and Maintenance
  :
  Directs all aspects of installations, repairs, inventory management, and logistics across several data centers. Establishes standards and best practices for component replacements and upgrades. Advises on and manages large‑scale purchases or upgrades. Ensures implementation of proactive maintenance and lifecycle management strategies for efficiency and stability.
• Planning & Execution
  :
  Oversees and guides multiple teams on managing complex projects, monitoring timelines, deliverables, and budgets; coaches others in resource and timeline adjustment.
• Collaboration & Partnership
  :
  Leads cross‑functional collaborative efforts, builds and maintains partnerships with business leaders and stakeholders.
• Problem Solving
  :
  Provides oversight on complex operational and technical issues, coaches teams on data analysis and root‑cause identification.
• Continuous Learning
  :
  Pursues strategic learning opportunities, builds expertise, identifies skill gaps, and promotes knowledge sharing.
• Continuous Improvement
  :
  Empowers teams to develop and implement ideas to increase process efficiency; prioritizes improvement initiatives.
• Performance and Development
  :
  Drives performance through tailored feedback, coaching, and consistent application of talent development procedures.

• Requirement to comply with immunization/occupational health mandates and/or drug testing if applicable.

US:
Hiring Range in USD from: $146,300 – $306,400 per year. May be eligible for bonus, equity, and compensation deferral.

• Medical, dental, and vision insurance.
• Short‑term and long‑term disability.
• Life insurance and AD&D.
• Supplemental life insurance.
• Health care and dependent care Flexible Spending Accounts.
• Pre‑tax commuter…