Service Manager

About Us: At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the Ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

About the Position:

Department:
Service

Reports to:

General Manager

Supervises:
Shop Foreman, Service Technicians, Set-up Technicians, Wash Bay Techs, Shop Help, Service Writer, and/or Assistant Service Manager

Purpose:

Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting, and retaining outstanding talent and effectively engaging department personnel.

• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Works with customers, sales department, and technicians to schedule all repair, reconditioning, and pre-delivery for the shop.
• Quotes every repair and reviews all work orders for billing.
• Develops quotes for every sales repair and all customer repairs.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Coordinates customer clinics, field days and related, promotional events.
• Works with Central Warranty Specialist to submit all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
• Recruits, hires, develops, and retains key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans and individual development plans.
• Maintains all department tools, equipment, and vehicles in good working order.

• Minimum 3 years experience in Service Department operations.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to speak effectively one-on-one and within a group.
• Basic understanding of financial principles relative to Service Department operations.

Equal Opportunity Employer
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