Oil and Gas Service Supervisor

The Service Department is seeking an Oil and Gas
Service Supervisor for our Williston, ND branch
.

If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents in a timely, accurate and complete manner.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
• Coordinate all department labor needs as requested by internal and external customers.
• Work with customers to determine source of problems.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
• Manage WIP in accordance with Company operational goals
• Handle a large volume of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing all service calls.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
• Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.
• Keeps up to date on overall activities of the department, identifying problem areas and taking corrective action.
• Accurately completes all necessary paperwork.
• Responsible for ensuring repairs and preps are complete, on time and on budget.
• Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.
• Works to build trust among direct reports and peers alike with reliability and credibility.
• Regularly demonstrates the Company Values and establishes accountability for self and others to do the same. Addresses behaviors that are counter to our values.

• Supervisor is responsible for the overall direction, coordination, and evaluation of this unit.
• Review and manage technician performance in alignment with established Key Performance Indicators
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Must be motivated and work with minimal supervision.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising annual performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.

• Two-year degree or equivalent experience and training preferred
• At least 2 years’ maintenance experience in the oil and gas industry.
• Mechanical experience with large bore diesel and natural gas engines
• Familiarity with Caterpillar service platforms (SIS and DBS preferred)
• Prior supervisory experience or Service Management Training preferred
• Excellent customer service skills
• Good oral and written communication skills
• Strong interpersonal, team building, and communication skills
• Ability to multitask, make informed decisions, and lead under pressure
• Passion for delivering technical excellence and service leadership
• Strong computer skills and experience using Microsoft Office (Outlook, Word, Excel, PowerPoint), internet, and other Windows based programs
• Must possess a clean driving record and be able to meet company insurability guidelines.
• Requires the ability to stand up to eight hours per day and includes twisting, bending, squatting, sitting stooping and kneeling.
• Flexibility to travel and visit our customers will be required. Experience working at a Caterpillar (CAT) dealership or with CAT products is ideal.

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off:
  Paid…