Shopkeeper

The Boro - Tyson's Corner, McLean, VA, US

Jeni’s Splendid Ice Creams is searching for a Shopkeeper to join our DMV team. Our mission is to make the world’s best ice creams and build community, and our scoop shops are at the heart of how we serve this mission.

A Shopkeeper is the general manager of their scoop shop, responsible for all day-to-day operations, leading a team of 10-30, driving sales, managing labor, and ensuring world‑class customer service.

• Oversee day-to-day operations of the scoop shop.
• Lead a team of 10-30 employees.
• Drive sales and manage labor.
• Maintain high customer service standards.
• Implement brand and quality standards.
• Handle training and onboarding.
• Ensure compliance with health and safety regulations.
• Engage with community and promote involvement.

• 2+ years of management experience or equivalent.
• 3+ years of customer service experience.
• 2+ years experience driving sales and managing labor.
• Strong work ethic, good judgment, and excellent problem‑solving skills.
• Comfortable receiving feedback, excels at collaboration.
• Energetic, positive, skillful communicator.
• Leads by example, excels in team environment.
• Calm under pressure, handles adversity with grace.
• Willingness to take on unexpected challenges.
• Knowledge and appreciation of our ice creams.
• Committed to shop team, community, and environment.

• Competitive compensation.
• Health, dental, vision insurance.
• Paid time off (sick, vacation, holiday).
• 401k participation with 4% match after 30 days.
• One-month paid sabbatical after 3 years of continuous service.
• Annual paid day to volunteer for a non-profit.
• 50% discount at Jeni’s Scoop Shops and online.

Founded by Jeni Britton Bauer in 2002, Jeni's Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in ten cities across the country.

Our Shopkeepers make a difference in their shop, community, and in how they lead their team and serve customers. If this opportunity sounds delicious to you, please apply.

Jeni's is an equal opportunity employer. We love and honor differences and have a diverse team rich in creativity and art.