Operations Assistant, Tysons Galleria

Overview

The Operations Assistant will perform daily operational tasks to assist in ensuring the sales floor is thoroughly supported and will provide excellent client experience through efficient flow of product, follow up cadence, precise client communication, and overall support of the stylists and client relationships. Additionally, they may be responsible for establishing and maintaining a client base to support the boutique’s sales goal.

• General sales support responsibilities – supporting entire sales team with expediting stock for stylists and assisting with client appointments
• Consistently delivers memorable in store experiences to all clients;
  Establish and maintains deep connection with clients and drives repeat business
• Always puts the client first when resolving issues, exceeding expectations
• Cashier responsibilities- assisting in the selling ceremony by processing transactions and accommodating selling process needs/urgencies
• Support the operational functions within the store, operational functions may include: opening/closing procedures, inventory management, and daily revenue reporting
• Processes store transfers, RTVs, client send sales
• Provide updates to stylists/management on stock and transfer arrivals
• Follow up with any alterations and repairs
• Provide assistance with stock room maintenance and organization

• Associate’s degree or higher

• Minimum of two years’ experience in a luxury retail environment

• Highly organized and able to multitask effectively in an extremely fast-paced work environment
• Elevated interpersonal and communication skills and ability to provide exceptional client service
• Aptitude in resolving issues effectively with a client-focused mentality
• Foreign language skills a plus

• Ability to stand and walk for long periods of time, climb stairs/ladders, and occasionally bend or kneel to access merchandise
• Frequent use of hands and fingers to operate office equipment; constant communication and visual focus required
• Occasionally lift, carry, or move merchandise and fixtures weighing up to 25 lbs

The base pay range for this position is $17.00 - $20.00 per hour. Base pay offered may vary depending on skills, experience, and location.

Expert

Equal Opportunity Employer

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