Retail and Ticketing Representative

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Retail and Ticketing Representative

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986—but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we’ve grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Retail and Ticketing Representatives are responsible for assisting guests with questions regarding events, shows, and activities in and around Medora. They will need to be competent on several software systems in order to both sell and collect payment for tickets. Retail and Ticketing Representatives must possess excellent communication and trouble-shooting skills in order to assist guests that need to book complicated orders and to adjust and fix orders that have already been made.

They must pay great attention to detail to make sure bookings are correct in every way to ensure guest satisfaction. In addition, Retail and Ticketing Representatives are responsible to sell, refold, and restock merchandise. They are responsible for store cleanliness, assisting guests with questions, operating POS software and great customer service.

Greet customers and give each guest excellent customer service.

Become familiar with the products and share knowledge with customers.

Inform the customer about purchasing incentives.

Follows proper opening and closing procedures.

Responsible for operating POS software and ensuring the proper checkout process is followed.

Report and computer system problems to management timely to keep everything running smoothly.?

Ensure the store is kept clean and organized, this includes but is not limited to, vacuuming, mopping, washing windows and doors, straightening merchandise.

Participate in workplace safety meetings.

Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.

Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.

Perform other related duties as required.

None

Reliable, on time, and ready for every shift.

Must provide outstanding guest service.

Must give exceptional guest service.

Must be able to troubleshoot and create solutions if needed.

Must be able to operate POS system, or willing to learn.

Must possess math skills sufficient to make changes for customers quickly and accurately.

Must be fluent in English, bilingual a plus.

This position is generally in an indoor setting in a controlled, temperate environment. Occasionally working outside in hot conditions when working the Medora Musical.

The physical demands described here are representative of those that must be met by an employee to successfully…