Sales Floor Assistant

Role Overview

As the Sales Floor Assistant
, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs.

• Customer Service & Sales
  - Model and hold the team accountable for delivering outstanding customer service. Actively listen to customer issues to resolve problems. Demonstrate WORTH behaviors consistently. Partner with other team members when additional support is needed.
• Door to Floor / Restock / RFID & Inventory
  - Work with the Merchandise Supervisor to plan upcoming merchandise placement plans. Contribute to merchandise receipt and reverse logistics processes. Assist with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.). Contribute to the shoe on display restocking process, including mess‑tats and stockroom organization, and the restock program to identify replenishment opportunities.
• SET / Visual / Environment
  - Assist with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identify sell‑through opportunities and re‑merchandise the selling floor to increase rate of sale. Oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contribute to the execution of visual elements to support merchandising statements and maintain stockroom.
• Omnichannel (SVG 2-3 only) - Assist with the  process, including  orders and aged and undelivered orders/returns as needed. Support Buy Online Pick Up In Store and Ship from Store processes as required.
• General Operations
  - Contribute to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assist with the Defective MTO (DMTO) process, ensuring proper and timely execution of all DMTOs to maintain inventory integrity and prevent shrink. Participate in annual inventory processes.
• Performance Standards
  - Support company shrink and safety initiatives. Consistently meet established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.

• Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid vacation days, as well as eligibility requirements for other benefits, please consult the benefits portal.

USD $14.50/Hr – USD $18.13/Hr.