Business Development & Account Manager; Inside Sales

Overview

As a Business Development & Account Manager, you play a critical role in maintaining strong relationships with existing customers while identifying new growth opportunities. Your focus is on providing exceptional service, understanding client needs, and ensuring they have access to the best safety solutions. Through proactive account management and business development efforts, you help strengthen Everything Safety’s presence in North Dakota and Montana.

• Serve as the primary point of contact for existing customers, ensuring their ongoing satisfaction.
• Develop strong relationships with key accounts, understanding their unique safety needs.
• Proactively check in with customers, providing product recommendations and updates on new offerings.
• Assist clients with orders, quotes, and product inquiries to ensure seamless service.
• Resolve customer concerns promptly and professionally, ensuring long-term retention.

• Identify opportunities to expand business with existing accounts through upselling and cross-selling.
• Develop strategies to attract new customers and increase brand awareness.
• Conduct site visits, meetings, and product demonstrations to showcase Everything Safety’s offerings.
• Work closely with the sales and operations teams to fulfill customer needs efficiently.
• Maintain accurate records of customer interactions, sales, and opportunities in the CRM system.

• Stay informed on industry trends, regulations, and customer safety needs.
• Provide feedback to the team regarding customer preferences and market demands.
• Collaborate with marketing to develop promotional campaigns tailored to client needs.

• Minimum 3 years of recent experience in business development and account management.
• Strong relationship-building and communication skills.
• Ability to manage multiple accounts and prioritize customer needs.
• Sales-oriented mindset with a focus on providing value to clients.
• Knowledge of safety products, PPE, and compliance regulations (or willingness to learn).
• Excellent problem-solving and negotiation abilities.
• Proficiency in CRM software, Microsoft Office, AI, and sales tracking tools.
• Willingness to travel locally to visit clients and maintain relationships.

As a Business Development & Account Manager, your ability to nurture relationships and identify growth opportunities directly impacts Everything Safety's success. Your dedication to customer service ensures that workers have access to the best safety solutions, reinforcing our commitment to keeping people safe and compliant in their industries.