Dispatcher-Trucking

Dispatcher

Dispatches trucks to service assignments and relays communications to crews and other field personnel.

• Receives telephone requests for services from customers and relays information to crews and field personnel.
• Dispatches drivers/crews to servicing assignments.
• Assigns vehicles based on factors such as length and purpose of trip, freight or other requirements, and customer preference.
• Issues keys, record sheets, and credentials to drivers.
• Records time of departure, destination, cargo, and expected time of return.
• Follows up with drivers and crew to ensure timely arrival and investigates overdue vehicles.
• Directs driver activities by two‑way radio.
• Confirms with customers to expedite or locate missing, mis‑routed, delayed, or other issues.
• Maintains records of mileage, fuel used, repairs made, and other expenses.
• Establishes service or delivery routes.
• Prepares time reports and other records.
• Computes quantities of materials required and quotes prices for services.
• Refers customer inquiries regarding production problems or available services to sales personnel.
• Compiles list of available vehicles.
• Issues equipment to drivers.
• Assigns helpers to drivers.

This job has no supervisory responsibilities.

• Job Knowledge – Competent in required job skills and knowledge; ability to learn and apply new skills; stays current with developments; requires minimal supervision; understands how the job relates to others; uses resources effectively.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Communications – Expresses ideas verbally; good listening and comprehension; keeps others adequately informed; selects appropriate communication methods.
• Cooperation – Exhibits tact and consideration; offers assistance and support to coworkers; works cooperatively in group situations.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to fit the situation; deals with frequent change, delays, or unexpected events.
• Dependability – Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when needed; completes tasks on time or notifies appropriate person with alternate plan.
• Judgement – Makes sound and accurate decisions; explains reasoning for decisions; makes timely decisions.
• Quality – Demonstrates accuracy and thoroughness.

Education and/or Experience

• Bachelor's degree from a four‑year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Must have 2–3 years of experience as a dispatcher.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from managers, clients, customers, and the general public.

Mathematical Skills

• Proficiency with addition, subtraction, multiplication, division, ratios, percentages, and interpretation of bar graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve problems involving several concrete variables in standardized situations.

Computer Skills

• Intermediate proficiency with Microsoft Office Suite.

Certificates, Licenses, Registration

• Valid driver's license with a clean driving history.
• Legally eligible to work in the United States.
• Successful completion of pre‑employment drug test, background check, physical, criminal history check, and vehicle record review.

Physical Demands

• Occasional standing, walking, sitting, and use of hands to finger, handle, or feel; reaching with hands and arms; talking or hearing.
• Must occasionally lift and/or move up to 25 pounds.
• Requires close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Occasional exposure to outdoor weather conditions.
• Noise level usually moderate.

Compensation

Salary: $55,000 – $80,000 yearly.