Scheduling Coordinator Job in Williston, VT

Scheduling Coordinator

We are looking for a Scheduling Coordinator to support service operations and customer communication in Williston, Vermont. In this role, you will manage appointment flow, keep service records current, and help ensure technicians and customers stay informed throughout each job. The ideal candidate brings strong administrative experience, sound judgment, and the ability to balance multiple tasks in a fast-paced environment. Responsibilities include managing daily scheduling activities for fire protection service and installation work, ensuring customers, subcontractors, and field staff receive accurate timing and status updates.

You will maintain precise job and customer information within company systems, regularly reviewing records for completeness and accuracy. You will respond to changes in technician availability or job progress by adjusting schedules and communicating updated plans to all affected parties. You will source required parts and materials for assigned work orders so projects can move forward without unnecessary delays. You will prepare customer pricing information, including service estimates and budget details, with careful attention to scope and accuracy.

You will support customer satisfaction efforts by organizing follow-up outreach, documenting feedback, and sharing relevant updates with management. You will perform a range of office support duties such as document preparation, copying, mail handling, file maintenance, and meeting note capture. You will assist with coordination across service areas such as fire sprinkler, extinguisher, backflow, hood suppression, and fire alarm work as needed.