Director of Operations

Directions of Operations – Financial Advisory Practice

We are seeking a highly organized and client-focused Director of Operations to support our thriving financial planning and wealth management firm in Williston, VT. This role is instrumental in ensuring efficient day-to-day operations, delivering a high-quality client experience, and providing essential operational and administrative support to advisors.

This is a salaried position with quarterly performance-based bonuses. No sales or commissions are involved.

• Serve as the primary point of contact for clients, providing a professional and welcoming experience in person and by phone
• Manage appointment scheduling, confirmations, and proactive outreach
• Oversee daily office operations, including mail processing, supply management, vendor coordination, and notary services

• Process account transfers, money movement requests, and related documentation accurately and efficiently
• Support new account opening and onboarding processes, including follow-up with insurance carriers and investment companies for outstanding requirements
• Maintain adherence to firm policies and industry regulatory standards
• Assist with advisor meeting preparation materials and post-meeting follow-up tasks
• Assist with financial plan implementation and ongoing client service needs
• Support retirement plan participants with service-related requests
• Manage financial planning service agreements, invoicing, and client welcome materials to ensure a smooth onboarding experience
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Exceptional attention to detail and consistent follow-through
• Professional written and verbal communication skills
• Ability to work independently while collaborating effectively within a small team environment
• Client-service mindset with a polished and professional presence
• 3+ years of experience in financial services or office management preferred
• Notary Public designation (or willingness to obtain)
• SIE, Series 6 or 7 licensure preferred, but not required

• $70,000–$77,000 base salary (commensurate with experience)
• Quarterly performance-based bonus opportunities

This is an excellent opportunity for a proactive professional who thrives in a team-oriented, client-centered environment and is eager to play a key role in the continued growth of a dynamic advisory practice.