Teller - Float

M&T Bank -  - Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.;
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.;
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.;
Accurately balance and process customer transactions efficiently following Bank Policy.;
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.