Customer Service Rep Ii - Ssc

Location: Williston, Vermont, United States, 5495

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries.

Our close‑knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family‑friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

Dal‑Tile is currently seeking an exceptional Customer Service Representative to join our team. The role involves servicing walk‑in customers, answering inquiries, providing samples and completing sales transactions.

Ensure effective and efficient coordination between the company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.

• Provide customer account management including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
• Key in orders, process faxes and prepare reports.
• Interface with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Respond to customer needs.
• Participate in special projects and perform additional duties as required.

High School Diploma or GED equivalency required.

1 or more years of call‑center or customer‑service experience. Preference for customer account management experience and prior textile industry knowledge.

Excellent oral and written communication skills, ability to interact effectively with individuals at all levels, good conversational and professional voice quality, ability to interpret and follow written instructions and policies, strong organizational and problem‑solving skills, strong interpersonal relationship skills, moderate computer skills in Word and Excel, attention to detail, ability to multi‑task, manage priorities and time, and ability to work in a fast‑paced environment.

The role requires standing, using hands and arms, walking, stooping, kneeling, crouching or crawling, and may involve sitting, climbing, balancing, talking or hearing. The associate must lift up to 15-30 lbs routinely and occasionally up to 70 lbs. Tile boxes or other materials longer than 36 inches or heavier than 70 lbs require a team lift. Vision requirements include close, peripheral and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

We offer a competitive salary and a comprehensive benefits package, career opportunities and an environment of creativity and growth. Examples include company match on 401(k), employee purchase discount and tuition reimbursement.

Dal‑Tile is a proud supporter of our U.S. military, veterans and their families – Thank you for your service! Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an equal‑opportunity employer, including disability/veteran commitment to an inclusive workplace and a proud Drugs Don’t Work participant.