PSAP Emergency Communications Dispatcher - Williston

Overview

Watch a short video on being a PSAP Emergency Communications Dispatcher I. Are you a highly motivated individual who enjoys a fast‑paced, team‑oriented environment and has customer service or call center experience? This role offers a career that serves the community and allows you to be the voice of the Vermont State Police.

An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The ECD determines the nature, urgency, and jurisdiction of a report, dispatches first responders or transfers the call to the appropriate jurisdiction, documents information in Computer‑Aided Dispatch (CAD) software, and provides updates via phone or radio as needed. The ECD delivers guidance and assistance to the public in life‑safety situations and coordinates responses to high‑risk, high‑stress operations with the goal of keeping all participants safe.

New hires complete a structured training program lasting approximately five months, covering Vermont State Police and E911 policy and procedures for handling both emergent and non‑emergent calls and other PSAP‑related responsibilities.

• Ability to quickly and accurately transcribe radio and telephone messages.
• Memory for details.
• Proficiency with various software and computers.
• Proficiency with 2‑way radio and other communication systems.
• Ability to navigate the PSAP system, including running license, registration, and criminal history queries.

• One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
• Or two (2) or more years of experience as a non‑emergency dispatcher, or in a customer service or administrative role with significant public contact.

• High school diploma or equivalent.
• Vermont E911 Call Taker Certification.
• Experience entering NCIC information.
• Experience as a First Responder.

• Must pass the Department of Public Safety administered web‑based “Criti Call” test.
• Certification by the E‑911 Board as a telecommunicator may be required within six months of entry into the job.
• All candidates must pass a security clearance conducted by the Department of Public Safety.

• Built‑in overtime
• Promotion eligibility after two years, with a differential for training new hires.
• 80% state‑paid medical premium and a dental plan at no cost for employees and their families.
• 11 paid holidays and a generous leave plan.
• State‑Paid Family and Medical Leave Insurance (FMLI).
• A state defined benefit pension plan and a deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low‑cost group life insurance.
• Incentive‑based wellness program.
• Qualified Employer for Public Service Student Loan Forgiveness Program.

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

The State’s employment decisions are merit‑based. Retaliatory adverse employment actions by the State are forbidden.