Insurance Customer Service Representative

Overview

Welcome to Allstate - The Coburn Agency, where every call and every conversation matters! Located in Williston, Vermont, we pride ourselves on delivering unparalleled customer service and support. We are on the lookout for an enthusiastic Insurance Customer Service Representative to join our dynamic team. This role is pivotal in ensuring our clients receive the best support and solutions tailored to their unique insurance needs.

You ll be working onsite, engaging face-to-face with our valued clients to provide an approachable and compassionate service experience. If you have a passion for helping others and thrive in a positive, inviting environment, we would love to hear from you. Become part of a team that values collaboration, personal growth, and community impact. Join us at The Coburn Agency, where your efforts contribute directly to the happiness and satisfaction of our customer base.

• Paid Time Off (PTO)
• Hands on Training
• Tuition Reimbursement
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Licensing assistance available
• Weekly team meetings
• Appreciation lunches
• Work-life balance flexibility
• In house bonus opportunities
• Annual bonus opportunity
• Retirement Plan

• Customer Assistance:
  Provide exceptional support to policyholders by addressing inquiries and resolving issues promptly.
• Policy Management:
  Assist clients with policy renewals, updates, and coverage adjustments to meet their needs.
• Claims Support:
  Guide clients through the claims process, offering clear explanations and support at each step.
• Record Keeping:
  Maintain accurate records of client interactions and transactions in compliance with agency standards.
• Problem Solving:
  Address client concerns with empathy and seek solutions that ensure client satisfaction.
• Collaboration:
  
  Work closely with team members to ensure seamless service and positive client experiences.

• Education:
  
  High school diploma or equivalent is required.
• Experience:
  
  Previous customer service experience, especially within the insurance sector, is highly desired.
• Licensing:
  Must be willing to obtain or currently hold applicable state insurance licenses.
• Communication:
  Excellent interpersonal and communication skills, both written and verbal.
• Problem-Solving:
  Strong problem-solving abilities and attention to detail.
• Adaptability:
  Ability to work effectively in a dynamic and fast-paced environment.
• Technical
  
  Skills:
  
  Proficient with computer applications, including Microsoft Office Suite and customer relationship management (CRM) software.
• Customer Focused: A genuine desire to provide exceptional customer service and support.