Automotive Guest Service Associate

Automotive Guest Service Associate

Are you customer-focused, organized, and passionate about creating a welcoming customer experience? Berlin City Kia is seeking a Guest Services Associate to join our team in Williston, Vermont.

As one of the first people our customers meet, you will play an important role in creating a positive first impression and ensuring every guest feels welcomed, comfortable, and supported throughout their visit.

Competitive pay of $20.00 per hour

Full-time position

Paid time off that accrues from your first day of employment

Medical, dental, vision, life, and disability insurance

401(k) with employer contribution

Health and wellness membership reimbursement of up to $75 per month

Employee discounts

A supportive, team-oriented work environment

Training and opportunities for professional growth

The Guest Services Associate creates a warm and professional environment for customers visiting the dealership. This position welcomes guests, introduces them to the dealership, assists with customer follow-up, and helps maintain clean, comfortable, and well-stocked customer areas.

The Guest Services Associate will also provide administrative and scheduling support, including coordinating drivers for vehicle swaps and contacting customers regarding their sales and service experiences.

• Welcome customers and provide a friendly introduction to the dealership
• Direct guests to the appropriate department or team member
• Contact sales and service customers to follow up on their experience and support Customer Satisfaction Index (CSI) efforts
• Help ensure customer questions or concerns are directed to the appropriate manager
• Maintain a clean, organized, and inviting showroom
• Keep the customer waiting area clean and comfortable
• Stock and maintain the customer café and refreshment areas
• Schedule and coordinate drivers for vehicle swaps
• Communicate scheduling details and changes to the appropriate team members
• Assist with other customer service and administrative duties as needed

• Customer-focused, professional, and comfortable interacting with a variety of people
• Committed to providing an excellent customer experience
• Organized and able to manage multiple priorities
• Dependable, attentive, and willing to take initiative
• A clear and courteous communicator, both in person and over the phone
• Comfortable using computers, email, and scheduling systems
• Able to work effectively in a fast-paced, team-oriented environment

Previous customer service, hospitality, reception, or automotive dealership experience is helpful but not required. We are willing to train the right person who brings a positive attitude and a genuine interest in helping others.

Requirements:

• At least 18 years of age
• Authorized to work in the United States
• Ability to pass a pre-employment background check, including a drug screen for illegal substances

Berlin City Auto Group is a family of dealerships located throughout Maine and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction.

Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.