Universal Banker

Overview

Specializes in branch customer experience through sales, service, and digital engagement of our Consumer and Business Banking customers. Supports daily branch operations as a Teller and meets customer service and sales needs as required by the assigned branch.

• Educate customers and explain features and benefits of Consumer and Business Banking solutions.
• Make recommendations based on identified customer needs.
• Engage customers in a variety of ways to bank with us and provide solutions, encouraging use of digital capabilities.
• Explain high‑level criteria used to decide loan applications.
• Complete servicing responsibilities for Consumer and Business Banking customer relationships and identify opportunities for additional banking needs.
• Follow the Bank’s sales process and provide simplified, customer‑focused advice and guidance.
• Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
• Adhere to established customer service standards and deliver a differentiated experience.
• Actively engage in lobby management, greeting customers, and taking ownership to solve banking needs.
• Introduce appropriate banking partners when opportunities arise.
• Assist with AML, BSA, and KYC processes and related activities.
• Identify and escalation cases of suspected fraud.
• Resolve and log all customer complaints accurately.
• Review, approve, and help resolve customer overdrafts.
• Accurately complete customer transactions and maintain required documentation.
• Adhere to compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of audit points and regulatory issues.
• Meet and maintain registration requirements under the Federal SAFE Act.
• Complete other related duties as assigned.

• Provide exceptional service to branch customers and resolve problems promptly.
• Drive sales and customer experience within the branch.
• Ensure branch‑related operational issues are resolved efficiently and accurately.
• Exemplify empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking.
• Adapt to service all banking needs of the customer, including new account opening, loan origination, problem resolution, video conferencing, and transaction processing.

Not Applicable

• High school diploma or equivalent (GED).
• Minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Ability to interact with varying customers (consumer to small business).
• Ability to handle difficult customer conversations effectively.
• Well‑organized and demonstrated time‑management skills.
• Proficiency with internet user‑level technology.

• Bilingual based on branch needs.
• Proven referral and/or sales ability.

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs. to 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.

Hourly rate of $18.68–$31.14 (USD). Specific compensation will be based on the candidate’s knowledge, skills, and experience.

Williston, Vermont, United States of America

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.