PSAP Emergency Communications Dispatcher - Williston

Title:

PSAP Emergency Communications Dispatcher I - Williston

Applicants who are selected to move forward in the hiring process must pass testing before they are considered for an interview.

• $1,000 on completion of the first pay period.
• $1,500 on completion of the training program.
• $2,500 on completion of one year of service.

• Receives voice and text requests for police, fire, and medical services.
• Determines nature, urgency, and jurisdiction of a report and dispatches first responders or transfers the call.
• Documents information in CAD software and provides updates via phone or radio.
• Provides guidance to the public in life‑safety situations and coordinates responses to high‑risk, high‑stress operations.

A new hire completes a structured training program lasting approximately 5 months, covering Vermont State Police and E911 policy and procedures for handling emergent and non‑emergent calls and other PSAP responsibilities.

• Quickly and accurately transcribe radio and telephone messages.
• Remember details.
• Operate various software and computers.
• Operate 2‑way radio and other communication systems.

PSAP Emergency Communications Dispatcher I (Job Opening #54439) is open to all state employees and external applicants.

PUBLIC SAFETY BACKGROUND CHECKS:
Candidates must pass any level of background investigation applicable to the position, including Motor Vehicle/Criminal Records, Personal History, Credit, and any additional background checks.

Due to the nature of this work, candidates with 100% loss of sight, hearing, or major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis.

The work environment includes mandatory overtime; rotating shifts covering 24 hours a day, seven days a week including holidays; frequent changes in multi‑jurisdictional policies and procedures; and changes in equipment. Physical ability to remain stationary for long periods, operate a computer, and communicate accurate information in a stressful or confrontational environment is required.

• One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
• Two (2) or more years of experience as a non‑emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.

• High school diploma or equivalent.
• Vermont E911 Call Taker Certification.
• Experience running license, registration, and criminal history queries.
• Experience entering NCIC information.
• Experience as a First Responder.

• Must pass a Department of Public Safety administered computer‑based "Criti Call" test, which assesses computer and job‑related skills.
• Certification by the E‑911 Board as a telecommunicator may be required within six months of entry into the job.
• All candidates must pass a security clearance conducted by the Department of Public Safety.

• Built‑in overtime.
• Promotion eligibility after 2 years, including a differential for training new hires.

• 80% state‑paid medical premium and a dental plan at no cost for employees and families.
• 11 paid holidays each year and a generous leave plan.
• State‑Paid Family and Medical Leave Insurance (FMLI).
• State defined benefit pension plan.
• Deferred compensation 457(b) plan.
• Tuition Reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low cost group life insurance.
• Incentive‑based Wellness Program.
• Qualified Employer for Public Service Student Loan Forgiveness Program.

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

The State’s employment decisions are merit‑based. Retaliatory adverse employment actions by the State are forbidden.