Manager Customer Support

Job Description

• Review and process provider request for completeness, accuracy, and compliance with program, state, and federal requirements.
• Coordinate with providers, agencies, and internal teams to resolve missing information, discrepancies, or account issues.
• Communicate clearly and professionally with providers regarding portal access, requirements, and next steps.
• Monitor work queues and workflow to support timely processing and adherence to internal and external SLAs.
• Document application activity, decisions, and communications accurately within designated systems.
• Collaborate with team members and leadership to manage workload, prioritize urgent requests, and address volume fluctuations.
• Maintain current knowledge of enrollment policies, procedures, and program updates, including changes related to CMS, DVHA, or other governing entities.
• Support special initiatives or enrollment surges as directed.
• Adhere to confidentiality, data security, and compliance requirements at all times.

• Knowledge of Medicaid, healthcare provider enrollment, or managed care environments.
• Familiarity with SLAs, regulatory requirements, and compliance‑driven workflows.
• Strong problem‑solving skills and ability to work independently while collaborating with a team.
• Professional demeanor and customer‑focused approach when working with providers and stakeholders.

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Experience in healthcare administration, provider enrollment, credentialing, or customer support preferred.
• Strong attention to detail with the ability to accurately review and process complex information.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment.
• Proficiency with computer systems, databases, and standard office applications (e.g., email, spreadsheets, document management systems).

This is an onsite position and will be reporting to this address:

28 Walnut Street, Building C Ste 245 Williston, VT 05495

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.