Personal Lines Account Manager

Overview

One Digital is seeking an experienced Personal Lines Account Manager to service existing clients and develop new client relationships. The role focuses on client success, satisfaction, and growth.

• Build and maintain strong relationships with clients, ensuring client success and satisfaction.
• Process new and renewal business, endorsement requests, proofs of insurance, and review policies for accuracy and relevance.
• Correspond professionally with insurance companies and clients to update, obtain, or verify necessary account information.
• Answer client and underwriting questions accurately and promptly.
• Assist with claims processing and marketing activities when applicable.
• Stay informed about new coverages and products to support client needs.
• Seek opportunities for new sales and cross‑sell initiatives during client interactions.
• Enroll in annual continuing education and pursue personal and professional development projects.
• Perform additional duties and projects as assigned by the Team Manager.

• Preferred: current Property and Casualty Insurance License (One Digital will assist with licensing for the right applicant).
• High school diploma, two years of college, or two years of experience in the insurance industry.
• Experience with Microsoft Office products including Outlook, Word, Excel, and Teams.
• Strong respect for confidentiality and attention to detail.
• Excellent time‑management, written, and oral communication skills.
• Ability to understand and analyze insurance coverages, forms, and policies.

The typical base pay range for this role nationwide is $50,000 to $60,000 per year, dependent on skills, education, qualifications, professional experience, and location. Variable compensation, commission, and/or annual bonus may also be available based on individual or company performance. Eligible employees receive health, well‑being, retirement, and other financial benefits, paid time off, overtime pay for non‑exempt employees, and robust learning and development programs.

Job‑related expenses are reimbursed per company policy.

One Digital provides equal employment opportunities to all employees and applicants for employment regardless of veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (including 40 and over), pregnancy, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information, or any other category protected by federal, state or local law. One Digital will consider qualified applications with arrest or conviction records for employment in compliance with local Fair Chance Ordinances.