Senior Fleet Operations Manager

Job Description

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Senior Operations Manager, you’ll be asked to lead a dynamic team of people and empower others to further develop their careers while also developing your seniority in the transportation industry.

Williston, VT 05495

Monday to Friday 7:00 am - 4:00 pm

$5K Sign-on Bonus.

The Senior Operations Manager I manages the operations and personnel for approximately 371– 600 equivalent truck units comprised of one or more locations. May have Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance to support the needs of assigned location. The Senior Operations Manager I must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met.

Senior Operations Manager I is responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices.

As with all FMS Shop positions, the SSMI is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Operations Manager II, Manager Field Operations I or Manager Quality Assurance roles.

We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!

Ryder has been named “Top Company for Women to Work for in Transportation” by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, and one of “Reader's Choice Excellence Awards” by Inbound Logistics. We have the largest EV footprint in the U.S. Verizon recognized Ryder with their Supplier Environmental Excellence Award.

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• Operations Management:
  Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Directly involved in strategic labor planning, balancing shift schedules, establishing operating hours, level loading workload to maximize efficiency and productivity. Optimize labor at the shop, ensuring the optimal mix of straight time, O/T, and outside repair.
  
  Optimize shift patterns. Oversee the execution of the workflow management process.
• Labor Management:
  Provides leadership, training and development to a management team including Operations Manager, Operations Supervisors, Technicians In Charge, and Customer Service Coordinators. Responsible for performance management of all assigned personnel, technical training plan, recruiting, hiring, onboarding, payroll, and succession planning.
• Customer Management:
  Directly responsible for customer relationship management to include issue resolutions, satisfaction, retention, and uptime. Optimize vehicle maintenance cycle time and ensure shop meets or exceeds delivered-in-time promises. Execute customer communication protocol. Partner with Sales to scope new business opportunities and identify growth.
• Financial Management:
  Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost controls. Manage maintenance initiatives, vendor sourcing, invoice reconciliation, fuel reconciliation, bill back process, warranty process, and data integrity.
• Asset Management:
  Maintain appearance and standards of locations, sustain 6S standards, approve tooling and equipment requests, oversee vehicle specifications and parts inventory.
• Quality Management:
  Strategic quality planning, corrective…