Peer Respite Manager

Rosewood Cottage Peer Respite Program Manager

The Company:
Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience. Pathways offers a great benefits package including dental and health insurance, generous paid time off and paid holidays.

The Program:
Rosewood Cottage Peer Respite is a new program that offers guests a short-term retreat space in a homelike setting when they are experiencing emotional distress, wish to avoid hospitalization, and/or are interested in moving through a self-identified crisis in a peer-supported environment. The program is free to Vermonters 18 and over and is led and staffed by people with personal experience of navigating complex emotional, psychological, or other life-interrupting circumstances.

There is an independent evaluation being conducted on the peer respite by the Human Services Research Institute (HSRI) to inform its development and tell the story of what it can offer.

The Role:

The Peer Respite Program Manager is responsible for a home that is welcoming and comfortable and a support team that provides excellent, consistent, and equitable peer mental health services. The Manager will ensure the program meets its goals, funding requirements, and adheres to agency values. The Manager will: supervise a Team Lead position and Guest Peer Support Staff positions, participate in funding oversight, monitor services quality and outcomes, and work in collaboration with teams and agency leadership to identify and implement changes and improvements.

Responsibilities:

Oversight of Service Provision

• Oversee guest intake process, service course, and exit process:
• Ensure the peer respite is known in the community - especially among persons who have been historically marginalized, are uninterested in main-stream services, have experienced harm by the mental health system and/or have limited financial resources.
• Collaborate with community service providers to connect with potential guests and ensure widespread information about the peer respite house.
• In collaboration with organizational leadership, determine intake criteria, referral processes and access and process for welcoming guests to the house.
• Assist with outreach and ensure timely completion of information collection.
• Participate in Incident Reporting oversight with agency leadership.
• Ensure guests receive excellent services and the house is inviting and welcoming to everyone:
• Ensure accuracy in information related to stay and intake/registration process.
• Support with transition to the house and back into the community, especially for guests who are concerned about their community housing and/or supports.
• Oversee space and modify for accessibility, spiritual practices, language, comfort, and other individualized requirements and needs while continuing an environment that is open to everyone.
• Provide on-call support for urgent or emergency situations, including in person coverage for all shifts when needed.
• Oversee and maintain all the staffing calendars.
• Oversee and maintain house cleanliness, including cleaning schedules.
• Ensure the peer support team provides excellent and high-quality services to guests.
• Supervise one Team Lead and peer support staff:
• Meet weekly for individual supervision, to review role expectations and provide feedback; ensure staff are meeting role requirements
• Provide ongoing support for job completion
• Complete introductory and annual reviews
• Support team members experiencing challenges by participating in work improvement plans, written warnings, joining supervisions, etc.
• Support and lead response to situations that may warrant immediate intervention or guest exit from the program.
• Oversee and review all program incidents, leading incident debrief, assessment and changes in practice to ensure as much safety and comfort as possible to guests and staff (per Pathways' policies and practices).
• In collaboration with team members and organizational leadership, maintain and update program policies and procedures; participate in review, creation, and updating of agency policies.

Program Management

• Oversee and develop all team training and tracking systems
• Develop an annual Quality Improvement (QI) Plan with organizational leadership and attend all meetings with the Human Services Research Institute (HSRI)
• Attend and co-facilitate weekly team meeting and leadership meetings
• Attend monthly co-reflection meeting and manage facilitation as needed
• Prepare and/or assist in preparation and delivery of regular reports to funders as requested
• Participate in program budget management:
• Assist in development of annual budget
• Approve program expenditures
• Regularly monitor spending and make adjustments as needed
• Participate in local, national and international conversations and training related to peer respite houses, day-to-day operations, best practices, etc.
• Attendance at…