Referral Relationship Manager

Referral Relationship Manager

Location:

Williston, VT (Supporting VT, NH, and NY Markets)

Schedule:

Full-Time | 40 Hours Per Week Compensation: $70,000–$80,000/year

Drive Growth | Build Relationships | Make an Impact | Referral Relationship Manager (RRM)

What if your work directly expanded access to life-saving veterinary care? At Ethos, this isn't just a relationship management role—it's a growth-driving, community-shaping opportunity, it's about becoming the connector, strategist, and growth driver behind thriving emergency & specialty veterinary hospitals. We're looking for a Referral Relationship Manager (RRM) who can build powerful partnerships, strengthen referral networks, and drive meaningful impact across three of our hospitals.

Peak Veterinary Referral Center, Williston, VT
- Your home base, where you'll be onsite and fully embedded with the team

Small Animal Veterinary Emergency & Specialty (SAVES), Lebanon, NH
- Providing mostly virtual support with some travel

Capital District Veterinary Referral Hospital, Latham, NY – Providing mostly virtual support with some travel

Responsibility Allocation:
Will vary on a week-to-week basis. RRM must be flexible depending on needs of site and the market.

The Details:
Referral Relationship Manager (RRM)

• Salary: $70,000–$80,000/year
• Schedule :
  Full-time (40 hours/week); schedule may vary based on event needs, including occasional evenings or weekends.
• Travel:
  Up to 4 days/week in the field, with admin time at hospitals
• Environment:
  Fast-paced, collaborative, relationship-driven
• Benefits:
  Vet Bloom Access – RACE-approved CE, training, and curriculum library
• Comprehensive Benefits – Medical, dental, vision, disability, life insurance, HSA/FSA, 401(k), and more
• Growth & Development – Ongoing training, career progression, and a supportive network

Why This Role Is a Game-Changer You'll be the face of the hospital in the field —the person who:

• Builds trusted partnerships with referring veterinarians
• Shapes how—and where—patients receive advanced care
• Drives real, measurable hospital growth through strategy and relationships
• Creates experiences (events, CE programs, outreach) that people remember

What You'll Actually Be Doing (And Why It's Exciting) You're not just "managing relationships"—you're owning growth.

• Drive referral growth through intentional outreach, not passive check-ins
• Own your territory —build, strengthen, and expand a network of referring practices
• Create high-impact events (CE, open houses, community partnerships) that elevate your hospital's presence
• Partner with marketing + leadership to launch campaigns, new services, and clinicians
• Use data like a strategist —tracking trends, identifying opportunities, and adjusting your approach
• Shape the referral experience by solving problems and improving how hospitals serve their partners

Qualities of a Successful Candidate

• Mission-Driven:
  Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care.
• Grit & Resilience:
  Brings determination, persistence, and professionalism to a demanding, fast-paced environment.
• High Standards:
  Demonstrates strong accountability, integrity, and pride in delivering high-quality work.
• Curiosity:
  Actively seeks knowledge, feedback, and innovative approaches to improve outcomes.
• Self-Starter:
  Works independently, takes initiative, and drives results with minimal supervision.
• Relationship-Oriented:
  Builds trust, communicates effectively, and maintains strong professional relationships.
• Coachability & Growth Mindset:
  Open to feedback, adaptable, and committed to continuous improvement.

What You Can Expect

• Autonomy + Ownership – You'll run your territory like it's your own business
• High Visibility – Work directly with hospital leadership and growth teams
• Strategic Impact – Your work directly influences hospital success and patient access to care
• Variety in Your Day – Field visits, events, planning, strategy—no two days look the same
• Purpose-Driven Work – You're helping pets get the care they need, when they need it

What You'll Need:

• Valid Driver's License, Auto Insurance, & Reliable Transportation – Frequent travel required within the region (mileage reimbursed).
• Flex…