Xfinity Retail Sales Consultant

Job Summary

Hourly pay: $18.00 base + targeted commission. Total potential compensation $25.69 per hour. Position is full‑time retail sales associate at Comcast Xfinity stores.

• Engage customers with enthusiasm and explain product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify account statements and process in‑store bill payments.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Maintain expert knowledge of technology, Comcast products, and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment by connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High school diploma or equivalent.
• Ability to adapt to a flexible work schedule, including evenings, weekends, and holidays as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store continually.

• Day‑one benefits: medical, dental, and vision coverage;
  Comcast Xfinity courtesy services in serviced areas; tuition reimbursement up to $8,000 (full‑time employees); paid parental leave; paid time off; 401(k) savings plan with up to 6% matching.
• Discount tickets to Universal Resorts and other employee perks.

• Apply operating principles as guidelines for job performance.
• Own the customer experience by putting customers first and making them promoters of products and services.
• Be enthusiastic learners, users, and advocates of our technology and services.
• Win as a team by working together and being open to new ideas.
• Participate in the Net Promoter System to gather employee and customer feedback.
• Drive results and growth.
• Support a culture of inclusion in all work.
• Act with integrity for employees, customers, investors, and communities.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. The employer ensures reasonable accommodations for individuals with disabilities.