Merchandising Assistant Store Manager

Position Purpose

Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM‑IT will undergo a comprehensive training program that includes mentorship and leadership development. Throughout the training, MASMs in Training will become familiar with Manager on Duty duties and oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.

MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success and ensuring smooth department operations. MASM‑ITs are expected to lead by example, uphold, maintain, and support all lawful company policies and positions. During the up to 6‑week training period, they will learn to execute MASM key responsibilities.

• 15% – Customer
  
  Experience:
  
  Supervising Associates in the selling effort, leading the GET culture, and setting the example. Drive customer service and associate engagement throughout the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• 10% – Operations Management:
  Perform opening, closing, MOD and other whole‑store focus responsibilities. Adhere to all company policies and procedures and hold associates accountable for following them. Command store SOPs, particularly safety compliance and tactics to maintain process accuracy and mitigate shrink.
• 10% – Safety:
  Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• 15% – Sales and Productivity:
  Work with key partners to plan merchandise placement, signage, and support stock integrity through inventory management. Train on maintaining and operating all store equipment and systems and managing daily financial operations.
• 50% – Training and Preparing for Assistant Manager Position:
  Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies. Learn and demonstrate tactics to support key accountability in staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues, and supporting service needs for both installed sales/special orders and product sales.
  
  Learn and demonstrate the performance management process, including associate performance reviews and the associate disciplinary process. Complete all assigned training modules and assessments.

• This position typically reports to the Store Manager.
• This position has 0 direct reports.

Typically requires overnight travel less than 5% of the time.

Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8–20 pounds).

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

• Demonstrated ability to collaborate and work effectively with cross‑functional teams.

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

1 year.

3 years.

3 years.

3 years.

None.

• Action Oriented
• Collaborates
• Customer Focus
• Drives Results
• Resourcefulness