Referral Relationship Manager

Drive Growth | Build Relationships | Make an Impact | Referral Relationship Manager (RRM)

What if your work directly expanded access to life‑saving veterinary care?

At Ethos, this isn’t just a relationship management role—it’s a growth‑driving, community‑shaping opportunity, it’s about becoming the connector, strategist, and growth driver behind thriving emergency & specialty veterinary hospitals.

We’re looking for a Referral Relationship Manager (RRM) who can build powerful partnerships, strengthen referral networks, and drive meaningful impact across three of our hospitals.

Responsibility Allocation: Will vary on a week‑to‑week basis. RRM must be flexible depending on needs of site and the market.

• Salary: $70,000–$80,000/year
• Schedule
  :
  Full-time (40 hours/week); schedule may vary based on event needs, including occasional evenings or weekends.
• Travel: Up to 4 days/week in the field, with admin time at hospitals
• Environment: Fast‑paced, collaborative, relationship‑driven
• Benefits:
  • Vet Bloom Access – RACE‑approved CE, training, and curriculum library
  • Comprehensive Benefits – Medical, dental, vision, disability, life insurance, HSA/FSA, 401(k), and more
  • Growth & Development – Ongoing training, career progression, and a supportive network

You’ll be the face of the hospital in the field— the person who:

• Builds trusted partnerships with referring veterinarians
• Shapes how—and where—patients receive advanced care
• Drives real, measurable hospital growth through strategy and relationships
• Creates experiences (events, CE programs, outreach) that people remember

• Drive referral growth through intentional outreach, not passive check‑ins
• Own your territory
  —build, strengthen, and expand a network of referring practices
• Create high‑impact events (CE, open houses, community partnerships) that elevate your hospital’s presence
• Partner with marketing + leadership to launch campaigns, new services, and clinicians
• Use data like a strategist
  —tracking trends, identifying opportunities, and adjusting your approach
• Shape the referral experience by solving problems and improving how hospitals serve their partners

• Mission-Driven: Motivated by Ethos' mission to improve the lives of pets and people through exceptional veterinary care.
• Grit & Resilience: Brings determination, persistence, and professionalism to a demanding, fast‑paced environment.
• High Standards: Demonstrates strong accountability, integrity, and pride in delivering high‑quality work.
• Curiosity: Actively seeks knowledge, feedback, and innovative approaches to improve outcomes.
• Self‑Starter: Works independently, takes initiative, and drives results with minimal supervision.
• Relationship‑Oriented: Builds trust, communicates effectively, and maintains strong professional relationships.
• Coachability & Growth Mindset: Open to feedback, adaptable, and committed to continuous improvement.

• Autonomy + Ownership – You’ll run your territory like it’s your own business
• High Visibility – Work directly with hospital leadership and growth teams
• Strategic Impact – Your work directly influences hospital success and patient access to care
• Variety in Your Day – Field visits, events, planning, strategy—no two days look the same
• Purpose‑Driven Work – You’re helping pets get the care they need, when they need it

• Valid Driver’s License, Auto Insurance, & Reliable Transportation – Frequent travel required within the region (mileage reimbursed).
• Flexibility – Some evening or weekend events may be required.
• 3-5 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business…