License Bureau Clerk

License Bureau Clerk

The hiring range for this position is $54,537 - $60,996. The full range for this position is $54,537 - $76,292.

The License Bureau Clerk performs clerical and customer service work of moderate difficulty in support of licensing and registration services provided to the public. This position is responsible for issuing a variety of licenses, permits, vehicle registrations, and driver's license applications; processing legal documents; collecting payments; maintaining accurate records; and ensuring compliance with state and local requirements. The License Bureau Clerk provides courteous and efficient customer service while working under the supervision of the License Bureau Chief.

Job duties include:

• Assisting customers with driver's license applications, including REAL  Enhanced Driver's Licenses, verifying required documentation, and ensuring compliance with state requirements.
• Processing motor vehicle transactions, including titles, duplicate titles, personalized plates, duplicate plates, lien releases, odometer statements, inspections, reconstructions, and other related transactions.
• Issuing vehicle license plates, registration stickers, permits, receipts, and processing weight and registration class changes.
• Reviewing and processing registration and titling documentation submitted by automotive dealers.
• Processing registrations and issuing permits and decals for recreational vehicles, including boats, snowmobiles, all-terrain vehicles (ATVs), and off-road vehicles.
• Collecting fees, accurately entering transaction information into computerized licensing and point-of-sale systems, and processing customer payments.
• Reconciling daily financial transactions and preparing required reports in accordance with state and county procedures.
• Providing customer service by answering questions and assisting customers in person and by telephone while maintaining compliance with state and federal data privacy requirements.
• Maintaining accurate records, files, reports, and documentation related to licensing and registration transactions.
• Performing other duties as assigned.

Qualifications include:

• High school diploma or G.E.D.
• Advanced training and experience in office procedures, customer service, cash handling, or related work preferred.
• Must obtain Minnesota Title Clerk Certification within one (1) year of employment.
• Must successfully pass a background study.
• Equivalent combinations of education and experience may be considered.

Knowledge:

• Customer service principles and practices.
• Office procedures, recordkeeping, and filing systems.
• Cash handling and basic accounting principles.
• State laws, regulations, policies, and procedures related to motor vehicle registration and driver's licensing.
• Data privacy laws and confidentiality requirements.
• Computers, point-of-sale systems, and related software applications.
• General office equipment and business practices.

Skills:

• Providing professional and courteous customer service in a fast-paced public environment.
• Reading, reviewing, and verifying legal documents for accuracy and completeness.
• Accurately entering and maintaining large volumes of data.
• Handling financial transactions and balancing daily receipts.
• Maintaining organized records and documentation.
• Applying state policies, procedures, and regulations to licensing and registration transactions.
• Operating computers, point-of-sale systems, and standard office equipment.
• Utilizing strong communication and interpersonal skills to interact effectively with coworkers, supervisors, government agencies, dealers, and the general public.
• Working independently while managing multiple priorities with attention to detail.

Physical requirements:

• Work is primarily conducted in an office environment with frequent interaction with the public at a service counter.
• Ability to sit or stand for extended periods while processing customer transactions.
• Ability to perform repetitive hand and finger movements associated with keyboarding and document processing.
• Ability to bend, reach, twist, kneel, and perform other routine office movements.
• Ability to lift and carry items weighing up to 40 pounds.
• Visual acuity sufficient to read detailed documents and verify identification and legal paperwork.
• Regular working hours are Monday through Friday during normal business hours, with occasional schedule adjustments as needed to meet operational needs.

Kandiyohi County is an Equal Opportunity Employer.