License Bureau Clerk

License Bureau Clerk

The hiring range for this position is $54,537 - $60,996. The full range for this position is $54,537 - $76,292.

The License Bureau Clerk performs clerical and customer service work of moderate difficulty in support of licensing and registration services provided to the public. This position is responsible for issuing a variety of licenses, permits, vehicle registrations, and driver's license applications; processing legal documents; collecting payments; maintaining accurate records; and ensuring compliance with state and local requirements. The License Bureau Clerk provides courteous and efficient customer service while working under the supervision of the License Bureau Chief.

• Assists customers with driver's license applications, including REAL  Enhanced Driver's Licenses, verifies required documentation, and ensures compliance with state requirements.
• Processes motor vehicle transactions, including titles, duplicate titles, personalized plates, duplicate plates, lien releases, odometer statements, inspections, reconstructions, and other related transactions.
• Issues vehicle license plates, registration stickers, permits, receipts, and processes weight and registration class changes.
• Reviews and processes registration and titling documentation submitted by automotive dealers.
• Processes registrations and issues permits and decals for recreational vehicles, including boats, snowmobiles, all-terrain vehicles (ATVs), and off-road vehicles.
• Collects fees, accurately enters transaction information into computerized licensing and point-of-sale systems, and processes customer payments.
• Reconciles daily financial transactions and prepares required reports in accordance with state and county procedures.
• Provides customer service by answering questions and assisting customers in person and by telephone while maintaining compliance with state and federal data privacy requirements.
• Maintains accurate records, files, reports, and documentation related to licensing and registration transactions.
• Performs other duties as assigned.

• High school diploma or G.E.D.
• Advanced training and experience in office procedures, customer service, cash handling, or related work preferred.
• Must obtain Minnesota Title Clerk Certification within one (1) year of employment.
• Must successfully pass a background study.
• Equivalent combinations of education and experience may be considered.

Knowledge

• Customer service principles and practices.
• Office procedures, recordkeeping, and filing systems.
• Cash handling and basic accounting principles.
• State laws, regulations, policies, and procedures related to motor vehicle registration and driver's licensing.
• Data privacy laws and confidentiality requirements.
• Computers, point-of-sale systems, and related software applications.
• General office equipment and business practices.

Skills

• Providing professional and courteous customer service in a fast-paced public environment.
• Reading, reviewing, and verifying legal documents for accuracy and completeness.
• Accurately entering and maintaining large volumes of data.
• Handling financial transactions and balancing daily receipts.
• Maintaining organized records and documentation.
• Applying state policies, procedures, and regulations to licensing and registration transactions.
• Operating computers, point-of-sale systems, and standard office equipment.
• Utilizing strong communication and interpersonal skills to interact effectively with coworkers, supervisors, government agencies, dealers, and the general public.
• Working independently while managing multiple priorities with attention to detail.

Physical Requirements

• Work is primarily conducted in an office environment with frequent interaction with the public at a service counter.
• Ability to sit or stand for extended periods while processing customer transactions.
• Ability to perform repetitive hand and finger movements associated with keyboarding and document processing.
• Ability to bend, reach, twist, kneel, and perform other routine office movements.
• Ability to lift and carry items weighing up to 40 pounds.
• Visual acuity sufficient to read detailed documents and verify identification and legal paperwork.
• Regular working hours are Monday through Friday during normal business hours, with occasional schedule adjustments as needed to meet operational needs.

Kandiyohi County is an Equal Opportunity Employer.