Financial Assistance Case Aide

Salary

The hiring range for this position is $56,520 – $63,211. The full range is $56,520 – $79,064.

• Provide administrative and program support to Financial Assistance Supervisors and staff to ensure efficient operations and coordination.
• Assist clients and the public by explaining program requirements, completing applications, and making referrals to appropriate community resources.
• Conduct client interviews and screen for expedited case eligibility; complete expedited interviews as necessary.
• Prepare, enter, edit, and maintain client records, reports, and documentation using state, federal, and agency computer systems.
• Generate and distribute reports, including weekly pending reports and assigned DHS reports (e.g., claims reconciliation, SMRT, HCBS waiver reviews, TLR cleanup, Account Validation System).
• Review applications, case files, and forms for accuracy and completeness; perform peer and quality reviews (including CAPRS, PARS, and MA Audit Criteria).
• Track deadlines and due dates; create reminders for staff regarding redeterminations, applications, and required verifications.
• Under supervision, determine eligibility for cost‑effective insurance programs and process reimbursements; assist with transportation applications, arrangements, and payments.
• Process verification requests for clients applying for additional programs, services, or benefits.
• Perform general office support tasks, including copying, scanning, faxing, filing, typing correspondence, processing mail, and handling returned mail.
• Provide backup support for office support functions as needed.
• Perform other duties as assigned of a similar nature or level.

• High school diploma or GED.
• Two (2) years of administrative support or related experience.
• An equivalent combination of education and experience may be considered.
• Moderate to high proficiency in Microsoft Word, Adobe Acrobat DC, Excel, and state/federal computer systems.

• Case management principles and practices.
• Customer service principles and conflict resolution techniques.
• Interviewing techniques and program management principles.
• Recordkeeping and training principles.
• Applicable federal, state, and local laws, rules, and regulations.
• Computers and related software applications.

• Providing effective customer service to diverse populations.
• Reading and interpreting legal and program‑related documents.
• Conducting interviews and assessing client needs.
• Preparing reports, referrals, and evaluations.
• Maintaining accurate records, files, and databases.
• Conducting research to support client services.
• Managing multiple tasks, deadlines, and program requirements.
• Using computers and related software applications.
• Demonstrating strong communication and interpersonal skills when interacting with coworkers, supervisors, clients, and the public.

• Ability to sit or stand for extended periods while working on a computer or assisting clients.
• Ability to occasionally lift and carry materials or supplies up to 25 pounds.
• Ability to bend, reach, stoop, and perform light filing or document handling tasks.
• Ability to work in a standard office environment with frequent use of phones, computers, and office equipment.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

• Must pass a background check.
• Must be legally authorized to work in the United States.

Kandiyohi County is an Equal Opportunity Employer.