Financial Assistance Case Aide

Financial Assistance Case Aide

The hiring range for this position is $56,520 - $63,211. The full range for this position is $56,520 - $79,064. The Financial Assistance Case Aide is responsible for providing clerical, administrative, and client support within the Health and Human Services Financial Assistance Department. Responsibilities include assisting clients with applications and documentation, maintaining records and databases, coordinating reports and files, and supporting Financial Assistance staff in delivering services related to cash and food assistance, medical coverage, childcare, housing, transportation, and other programs.

Job duties include providing administrative and program support to Financial Assistance Supervisors and staff to ensure efficient operations and coordination; assisting clients and the public by explaining program requirements, completing applications, and making referrals to appropriate community resources; conducting client interviews and screening for expedited case eligibility; preparing, entering, editing, and maintaining client records, reports, and documentation using state, federal, and agency computer systems;

generating and distributing reports, including weekly pending reports and assigned DHS reports; reviewing applications, case files, and forms for accuracy and completeness; tracking deadlines and due dates; creating reminders for staff regarding redeterminations, applications, and required verifications; determining eligibility for cost-effective insurance programs and processing reimbursements; assisting with transportation applications, arrangements, and payments; processing verification requests for clients applying for additional programs, services, or benefits;

performing general office support tasks, including copying, scanning, faxing, filing, typing correspondence, processing mail, and handling returned mail; providing backup support for office support functions as needed; and performing other duties as assigned of a similar nature or level.

Qualifications include a high school diploma or GED, two (2) years of administrative support or related experience, an equivalent combination of education and experience may be considered, and moderate to high proficiency in Microsoft Word, Adobe Acrobat DC, Excel, and state/federal computer systems.

Knowledge includes case management principles and practices, customer service principles and conflict resolution techniques, interviewing techniques and program management principles, recordkeeping and training principles, applicable federal, state, and local laws, rules, and regulations, and computers and related software applications. Skills include providing effective customer service to diverse populations, reading and interpreting legal and program-related documents, conducting interviews and assessing client needs, preparing reports, referrals, and evaluations, maintaining accurate records, files, and databases, conducting research to support client services, managing multiple tasks, deadlines, and program requirements, using computers and related software applications, and demonstrating strong communication and interpersonal skills when interacting with coworkers, supervisors, clients, and the public.

Physical requirements include the ability to sit or stand for extended periods while working on a computer or assisting clients, the ability to occasionally lift and carry materials or supplies up to 25 pounds, the ability to bend, reach, stoop, and perform light filing or document handling tasks, the ability to work in a standard office environment with frequent use of phones, computers, and office equipment, and the ability to perform the essential functions of the position with or without reasonable accommodation.

Additional information includes the requirement to pass a background check and to be legally authorized to work in the United States. Kandiyohi County is an Equal Opportunity Employer.