Bookstore Services Associate

Classification: Customer Service Specialist
- Senior
Campus: Willmar
Bargaining Unit: AFSCME, 206 Clerical
Employment Condition: Full Time, Unlimited
Classified Status: Classified
Work Schedule: Monday – Friday, 7:30 AM – 4:00 PM
Work Area: Bookstore
Wage: $22.23-$30.09 per hour (depending on experience and internal equity)
PCN:

This position provides exemplary customer service and operational support to both internal and external constituents and serves as a frontline representative for the Ridgewater College Bookstore on the Willmar Campus. The role also supports the Willmar and Hutchinson campuses by maintaining accurate and updated information and merchandise on the Ridgewater College Bookstore website. Responsibilities include merchandise coordination, inventory tracking, online order fulfillment, and financial transactions, requiring strong problem‑solving skills, attention to detail, and sound professional judgment in a fast‑paced, student‑centered environment.

• Provide frontline assistance to prospective and current students, staff, faculty, and the public on the Willmar campus.
• Manage bookstore related financial transactions.
• Manage merchandise purchasing and inventory operations.
• Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

• Knowledge of customer service practices and principles sufficient to identify each customer’s needs and meet quality standards that result in customer satisfaction.
• Knowledge of communications sufficient to fluently respond to a variety of communications, including customer questions, product catalogs, requisitions, purchase orders, and inventory records.
• Knowledge of math sufficient to make change, apply simple formulas, and calculate account balances.
• Knowledge of data entry procedures and systems, such as Microsoft Office.
• Knowledge of word processing sufficient to create, format, edit, print, and save documents.
• Ability to organize and prioritize tasks independently, follow oral and written instructions, and adapt to changing workloads and deadlines.
• Knowledge of maintaining and updating inventories, equipment, supplies, and commodities.

• AA/AS in Accounting and/or Marketing.
• Experience or education in bookkeeping, accounting, or marketing.
• Ability to organize, prioritize, and work under pressure to meet deadlines.
• Knowledge of Workday, Microsoft Outlook, Internet, Credit Card Systems, and Image Now.
• Knowledge of MBS Computerized Inventory/Point of Sale Control System.
• Ability to work collaboratively with others throughout the department and campus.
• Ability to develop and document procedures, recommending best practices and revisions as requirements and technology change.
• Knowledge of and interest in diverse cultures and populations.

• Regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, talk, or hear. Occasionally required to sit and balance.
• Regularly required to lift and/or move up to 10 pounds; frequently required to lift and/or move up to 50 pounds.

• 11 paid holidays each year.
• Medical Insurance (Single Coverage $48.94/month and Family Coverage $333.91/month).
• Dental Insurance (Single coverage $14.50/month and family coverage $61.86/month).
• Paid Parental Leave (six weeks).
• Employer paid life insurance.
• Short and Long Term Disability.
• Pre‑tax Flexible Spending Accounts (Medical and Dependent Care).
• Retirement Plan.
• Tax‑deferred Compensation.
• Generous vacation and sick leave.