Loan Services Specialist

Position Summary

Responsible for a variety of duties and tasks relating to servicing of loans. This is an operations position that also includes contact with the customer.

• Board a variety of new loans to the system and fund proceeds to respective GL’s
• Set up automatic payments, ACH and overdraft protection
• Pay PMI, taxes, insurance as needed.
• Releasing collateral upon repayment etc.
• Credit reporting and dispute resolution, Year-end Tax Reporting
• Loan Control Balancing and other GL Reconciliations
• Monitoring daily loan transactions & exceptions using various IQ reports
• Timely and accurate responses to customer and employee questions and requests
• Monthly SBA payment reporting and FSA/USDA semi-annual balance reporting
• Servicing of participated and purchased loans
• Assist tellers/RM’s with loan payment applications
• Correspond with sub-servicer when customer issues arise
• Cenlar branch payments and new loan wires
• Gather documents for audits as requested
• Set up and monitor ticklers
• Provide payoff statements
• Assist SAT with coding and tracking of troubled loans and 1099 C Preparation
• MLA and SCRA determinations, coding and tracking

• All Employee Owners help Heritage be successful in any way possible never saying “That’s not my job”. As an Employee Owner “Everything is my job”
• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
• Responsible for security as it applies to this position.
• Responsible for compliance with laws and regulations applicable to this position.
• Responsible for performing professional and accurate service.
• Performs other tasks, as assigned.

• Mission:
  Help people succeed financially.
• Ethics:
  Always do the right thing.
• Solutions:
  Bring innovative solutions to challenges.
• Ownership:
  Take accountability and learn from our mistakes.
• Positivity:
  Bring energy and enthusiasm to everything we do.

Hourly range: $23.08-$34.62. Full‑time team members enjoy a comprehensive benefits package including paid time off, paid holidays, paid volunteer days. Health coverage includes medical, dental, and vision insurance, plus a 401(k) and ESOP retirement plans.

This job description outlines the general nature of the role and is not intended to be all-inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law.

We are an Equal Opportunity Employer and value diversity at all levels of the organization.

• 2-year degree in related fields
• Working knowledge of mortgage loan documentation terminology and methodology
• 4 years’ experience. Requires education, expertise, and competence to complete the assignment in accordance with Federal Regulations.
• Intermediate knowledge of title policies and related loan regulations such as RESPA, HMDA, and other bank lending policies