Loan Services Banking Specialist

Description

Are you a detail-oriented banking professional who enjoys both behind-the-scenes loan operations and building relationships with customers? Heritage Bank is looking for a Loan Services Banking Specialist to combine loan servicing expertise with hands-on branch support.

The Loan Services Banking Specialist is an in-branch role that combines loan servicing expertise with retail banking support. The position is assigned to work in a branch in Spicer, Pennock, Raymond, or Willmar. It provides an additional on-site staff presence, especially in smaller or lower-traffic branches, while completing loan servicing responsibilities and supporting branch customers throughout the workday.

• Board and maintain consumer, commercial, agricultural, and mortgage loans within the core system.
• Process loan advances, payments, payoffs, modifications, renewals, and maintenance requests.
• Establish and maintain automatic payments, ACH transfers, overdraft protection, and related servicing functions.
• Process collateral releases, lien satisfactions, title work, and loan-related documentation.
• Monitor loan exceptions, ticklers, insurance, taxes, escrow activity, and paid loan processes.
• Provide payoff statements and respond to customer and employee servicing inquiries.
• Perform loan balancing, reconciliations, exception monitoring, and quality control reviews.
• Support participated, purchased, SBA, USDA, FSA, and other specialty loan programs.
• Complete credit reporting, dispute resolution, year-end tax reporting, and regulatory servicing requirements.
• Assist with audits, examinations, compliance reviews, and documentation requests.
• Maintain knowledge of applicable lending regulations, including RESPA, HMDA, SCRA, MLA, flood requirements, and other regulatory requirements.
• Identify process improvement opportunities and support operational efficiency initiatives.
• Serve as a loan servicing subject matter expert for branch employees and other departments.

• Work on-site in a Spicer, Pennock, or Willmar branch and provide daily retail coverage based on staffing and business needs.
• Assist customers with deposits, withdrawals, transfers, loan payments, cashier’s checks, and other teller transactions.
• Support account opening and account maintenance activities as needed.
• Deliver outstanding customer service through in-person, phone, email, chat, and digital channels.
• Educate customers on digital banking tools, payment options, and self-service resources.
• Assist branch teams during vacation coverage, staffing shortages, training periods, or special projects.
• Serve as an additional on-site staff member in smaller or lower-traffic branches while completing loan servicing work and remaining available to assist branch customers.
• Maintain cash handling, balancing, security, and dual control procedures when assigned retail responsibilities.

• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
• Responsible for security as it applies to this position.
• Perform additional duties as assigned to support team and organizational goals.

At Heritage Bank, we are committed to a customer-centric, service-driven culture. We operate under the following core standards:

• Mission:
  Help people succeed financially.
• Ethics:
  Always do the right thing.
• Solutions:
  Bring innovative solutions to challenges.
• Ownership:
  Take accountability and learn from our mistakes.
• Positivity:
  Bring energy and enthusiasm to everything we do.

Get ready to be rewarded! This position provides an hourly salary range of $23.08 to $34.62. Full-time…