Wil.,MN Patient Care Coordinator - Interventional Psychiatry

Patient Care Coordinator - Interventional Psychiatry (Full-time)

Location: Willmar, MN 56201
Company: Everbright Health (a division of Careforce Inc)
Job description:

Everbright Health (a division of Careforce Inc) is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we’re building a next-gen Hold Co of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We’re starting with Interventional Psychiatry - bringing modern infrastructure, operational excellence, and scalable support.

This is a role based in Willmar, MN 56201

The Patient Care Coordinator is responsible for administering Transcranial Magnetic Stimulation (TMS) and Spravato® treatments to patients with depression and other psychiatric disorders under the supervision of a licensed provider. This role ensures safe and accurate delivery of Interventional therapy while providing positive, compassionate, and professional experience for patients throughout their treatment journey.

The Coordinator plays a dual role in providing high-touch patient care and ensuring smooth administrative operations in a behavioral health clinic. This position involves facilitating the full treatment journey for patients receiving Transcranial Magnetic Stimulation (TMS) and intranasal Esketamine (Spravato®), while also managing administrative responsibilities such as scheduling, checking in patients, collecting payments, and maintaining accurate records.

• Administer TMS treatments per physician orders and established protocols.
• Monitor patients during and after treatment for safety and side effects.
• Document treatment sessions in the electronic health record (EHR) system.
• Provide emotional support and reassurance to patients throughout their treatment course.
• Maintain cleanliness and safety of treatment rooms and equipment.
• Report any technical issues, patient concerns, or deviations from protocol to the supervising provider.
• Assist with Administrative tasks, including checking in patients, collecting co-pays, and scheduling appointments.

• Guide patients through the intake, treatment, and follow-up phases for TMS and Esketamine therapy.
• Provide education about treatment processes, expectations, and safety protocols.
• Monitor patients during treatment sessions, assist with pre-/post-treatment assessments, and report concerns to the clinical team.
• Ensure all required clinical documentation is completed and filed accurately.
• Assist with gathering insurance information and verifying coverage for TMS and Spravato®.
• Help ensure pre-authorizations are initiated and followed up on in collaboration with the billing team.
• Report daily patient updates, safety observations, and compliance concerns.
• Support clinic flow by helping coordinate room readiness and daily schedules

• High School diploma or equivalent required;
  Associate’s or Bachelor’s degree preferred.
• Healthcare, psychology, neuroscience, or certified medical assisting background preferred.
• Prior experience in a mental health or medical setting is highly desirable.
• Ability to follow detailed clinical protocols and safety guidelines.
• Excellent interpersonal and communication skills.
• Strong attention to detail and documentation accuracy.
• Basic proficiency with computers and electronic health records.
• Fluent in English

• Compassionate and patient-centered approach.
• Ability to remain calm and supportive in stressful situations.
• Dependability and punctuality.
• Professional demeanor and appearance.
• Team-oriented with a willingness to learn.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person