Clinical Services Manager

Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than just a  job  and want to invest your time making an impact on the lives of others, this is your chance to join our CHSI team!

CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded its services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are underinsured or uninsured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans.

We currently operate four nurse-managed clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.

We are searching for a full-time Clinical Services Manager to join our Willmar, MN team.

The Clinical Services Manager is responsible for providing clinical leadership to all primary care support staff through direct supervision for nurses (RN/LPN), and indirect supervision for nursing assistants and medical assistants at Community Health Service, Inc (CHSI). This position is responsible for developing high-performing clinical support teams, ensuring consistent clinical workflows, maintaining regulatory compliance, advancing quality improvement initiatives, and supporting exceptional patient-centered care.

Working within CHSI's dyad leadership model, the Clinical Services Manager partners with Site Managers to ensure high quality daily clinic operations through appropriate staffing, competency validation, workflow consistency, clinical training, and processional development. While also collaborating with the Medical Director to promote evidence-based clinical practice, clinically appropriate workflows, patient safety, and quality outcomes.

The Clinical Services Manager directly supervises Registered Nurses and Licensed Practical Nurses while providing indirect leadership to Medical Assistants, Certified Medical Assistants, and Nursing Assistants through delegated supervisory structures.

• Leads nursing practice across CHSI locations
• Standardizes clinical workflows and nursing procedures
• Develops nursing policies and clinical support protocols
• Supports implementation of evidence-based practices
• Oversees nursing competencies
• Leads nursing orientation and onboarding

• Directly supervises RN and LPN staff
• Coaches and develops nursing leaders
• Completes performance evaluations
• Participates in hiring and onboarding
• Assists with succession planning
• Addresses performance concerns
• Builds a culture of accountability

• Participates in operational meetings
• Balances staffing needs with clinic operation
• Coordinates implementation of new workflows.
• Solves clinical-operational issues collaboratively
• Supports provider productivity
• Collaborates to provide improvement for patient access
• Coordinates staffing coverage during absences

• Develops clinical workflows
• Develops standards for the vaccine program compliance
• Completes reporting for referrals and improves workflows
• Develops and reviews standing orders
• Develops standards for clinical supplies
• Coordinates compliance of the infection control program
• Oversees clinical emergency preparedness
• Develops clinical documentation procedures and accountability

• Monitors nursing quality metrics.
• Participates in risk investigations.
• Assists with FTCA readiness.
• Participates in OSV preparation.
• Monitors incident reporting.
• Leads nursing quality improvement.
• Audits nursing documentation

• Collaborates on chronic disease initiatives.
• Supports care gap closure.
• Oversees nursing outreach.
• Supports care coordination.
• Partners with Outreach & Enrollment (O&E) teams.
• Uses Epic and Azara data to improve patient outcomes

• HRSA
• OSHA
• CLIA
• HIPAA
• State nursing regulation

In addition to being a wonderful team member and advocate for patients, we are seeking an individual with the following qualifications:

• Ability to bend and crouch occasionally, sit continuously, and stand or walk frequently.
• Ability to lift up to 50 pounds occasionally.
• Ability to use hands/arms, feet/legs for repetitive fine to large motor skill movements

Education: A bachelor's degree in nursing from an accredited school is required.

Licenses/Certifications: Current State license to practice as a Registered Nurse;
Current Basic Life Support Certification.

Experience: Minimum three years of nursing experience;
Program management and supervisory experience desirable;
Experience in a primary care setting preferred.