Technical Account Manager - Poultry

Overview

Nova-Tech Engineering is headquartered in Willmar, MN. The company engineers and manufactures products that serve over 600 commercial poultry hatcheries in over 68 countries worldwide.

• Latam based candidate focused on Latam travel;
  Remote opportunity.
• Ability to travel up to 40%, domestically or internationally for periods of up to 2 weeks at a time. Travel to the United States for training and business-related articles once per year for periods of up to 4 weeks at a time.
• 2+ years of related experience with required customer service and technical experience;
  Bachelor’s degree in Agriculture, or extensive experience working with poultry.
• Working knowledge of biology and the poultry industry.
• Strong interpersonal, account management, negotiation, and presentation skills.
• Excellent verbal and written communication skill.
• Ability to communicate in Spanish, English and Portuguese preferred.
• Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-directed, adaptable, and comfortable taking on new challenges.
• Team-oriented problem solver with strong attention to detail and sound business judgment.
• Ability to read and interpret technical information.
• Valid driver’s license and ability to be insured.
• Valid passport for international travel.

• Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication.
• Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally.
• Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation.
• Develop strong product and service knowledge to recommend data-driven customer solutions.
• Ensure customer understanding of contractual terms and support timely payment compliance.
• Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders.
• Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback.
• Attend industry events and company trainings as required.
• Follow company policies and procedures and contribute as a collaborative team member aligned with company values.

Nova-Tech Engineering offers a flexible, collaborative, and productive work environment focusing on culture and strengths. We’ve worked hard to create our unique culture and seek team members who match our core values so we can continue to create revolutionary solutions that advance our customers’ ability to feed the world.

Learn more at

Contact:
Rachel Weiss | Talent Acquisition Specialist