Business Relationship Manager

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Business Relationship Manager

At Heritage Bank, we believe strong businesses build strong communities. As a Business Relationship Manager, you’ll partner with business owners to understand their goals, provide tailored financial solutions, and help them succeed today and in the future. Strong ties to Willmar, MN and surrounding communities and a passion for local involvement are essential to success in this role.

The Business Relationship Manager is part of a team that manages a portfolio of business clients. The team’s three primary objectives are:

• Provide exceptional customer service by helping identify a client’s needs and then matching them with products and services offered by Heritage Bank.
• Maintain a sound credit culture that consists of quality underwriting and on-going monitoring of the portfolio.
• Grow our market share.

The Business Relationship Manager plays a large role in growing the portfolio. He or she meets with existing clients to identify needs, matches them with the products and services offered by Heritage Bank, and also expands the client base by soliciting new businesses and discussing how Heritage Bank can help them succeed.

Proving quality customer service is a must for the role. This involves regular visits and correspondence with existing clients, timely follow‑up to issues that arise, and adding value for the customer in all interactions.

A solid understanding of the products and services that Heritage Bank offers, as well as alternative lending programs (SBA 7(a), SBA 504, FSA and other gap financing programs), is essential. A thorough knowledge of appropriate credit structuring is also required.

• Develops and grows client relationships from within and outside the existing customer base.
• Deskwork—preparing proposals, logging sales calls, tracking product pipeline, resolving customer issues, etc.
• Community involvement.

• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
• Responsible for security as it applies to this position.
• Perform additional duties as assigned to support team and organizational goals.

At Heritage Bank, we are committed to a customer‑centric, service‑driven culture. We operate under the following core standards:

• Mission:
  Help people succeed financially.
• Ethics:
  Always do the right thing.
• Solutions:
  Bring innovative solutions to challenges.
• Ownership:
  Take accountability and learn from our mistakes.
• Positivity:
  Bring energy and enthusiasm to everything we do.

Get ready to be rewarded! This position provides an annual salary range of $56,000 – $144,000, based on experience, and is part of an incentive compensation plan (ICP). Full‑time team members enjoy a comprehensive benefits package including paid time off, paid holidays, and paid volunteer days. Your health is covered with medical, dental, and vision insurance, plus plans for your future with our 401(k) and ESOP retirement plans.

Enjoy additional benefits and incentives consistent with our company policy.

This job description outlines the general nature of the role and is not intended to be all‑inclusive. Duties, responsibilities, and benefits may change as business needs evolve. Employment is at will, meaning either the employee or the Company may end the employment relationship at any time, consistent with applicable law.

We are an Equal Opportunity Employer and value diversity at all levels of the organization.

• A minimum of one year of Business Banking experience.