Experienced Auto Glass Installation Technician

A Brief Overview

As an Experienced Auto Glass Technician, you’ll serve on the front line of the Safelite customer experience, bringing advanced technical expertise and a strong sense of ownership to every job. This role is ideal for a highly skilled technician who thrives in a fast-paced, hands-on environment and takes pride in delivering high-quality workmanship and exceptional service.

You will leverage your deep industry knowledge, along with Safelite’s cutting-edge tools, training, and technology, to perform complex repairs, replacements, and recalibrations—both in-shop and through our Mobile Glass Shop services.

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrate automotive safety systems, including troubleshooting and completing diagnostic testing.
• Operate Safelite’s tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Competitive weekly pay, ranging from $24.00 - $31.75/hr.
• A benefits package valued at more than $10k, including 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
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• High School Diploma, GED/Equivalent preferred.
• Valid state-issued driver’s license (required).
• Safelite Safe Tech™ certification required.
• Proven experience as an Auto Glass Technician (2+ years preferred).

• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Operate a motor vehicle in accordance with all federal, state and local laws and be monitored via in-cab vehicle safety camera / video surveillance technology.
• Maintain professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Work safely outside in a wide variety of weather conditions and extreme temperatures for extended periods.
• Use chemicals (including but not limited to flammable chemicals) as applicable per the “Safelite Way of Fitting.”
• Work scheduled days with flexibility on start and end times to accommodate customers’ needs.
• Proficiency in using computerized diagnostic tools to complete recalibrations and troubleshoot issues.
• Problem-solving and ability to troubleshoot issues independently and collaboratively.
• Ability to read, write, and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Maintain a professional appearance, adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition.

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations. Physical and mental demands are not, and should not be construed to be job qualification standards.

Diversity:
Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers