Automotive Dealership Service Advisor - Full-time- Willoughby Hills- BMW

Automotive Dealership Service Advisor - Full-time
- Willoughby Hills- BMW (Full Time)
Location: Willoughby Hills, Willoughby

Classic BMW | Willoughby Hills, Ohio
Full-Time | Career Growth Opportunity

Classic BMW in Willoughby Hills, Ohio is seeking an experienced, professional, and customer-focused Automotive Service Advisor / Service Writer to join our Service team.

We are looking for an ambitious automotive service professional with at least one (1) year of experience as a Service Advisor/Writer in an automotive dealership or professional automotive repair facility.

This is an excellent opportunity for someone who enjoys working with customers, understands the automotive service process, and is ready to build a long-term career with a successful dealership organization. At Classic, we have a strong tradition of promoting from within
, and this position offers genuine opportunities for professional growth and advancement.

As an Automotive Service Advisor, you will serve as the primary point of contact between our customers and service technicians.

Responsibilities include:

• Greet customers and identify their vehicle service and repair needs
• Prepare accurate repair orders and clearly communicate recommended services
• Keep customers informed throughout the repair process
• Review estimates, repair timelines, and completed services with customers
• Coordinate closely with technicians and other Service Department personnel
• Maintain accurate customer and vehicle records
• Provide a professional, positive customer experience from arrival through vehicle delivery
• Build long-term customer relationships through strong communication, follow‑up, and exceptional service
• Maintain the high level of professionalism and customer service expected of the BMW brand

• Minimum one (1) year of professional Automotive Service Advisor/Writer experience required
• Automotive dealership or professional repair facility experience preferred
• Luxury or premium automotive experience is a plus
• Strong customer service and communication skills
• Ability to work effectively in a fast‑paced Service Department
• Professional, dependable, organized, and customer‑focused
• Strong attention to detail and follow‑through
• Ability to effectively manage multiple customers and repair orders
• Desire to grow professionally and advance within the organization

Our Automotive Service Advisors enjoy a comprehensive benefits package that includes:

• Comprehensive continuing and factory‑sponsored training
• Weekly pay via direct deposit
• Medical, dental, vision, prescription, and life insurance
• Health Savings Account (HSA) with investment options
• Employee Assistance Program (EAP)
• 401(k) eligibility after just two months of employment
• Up to three (3) weeks of Paid Time Off annually
• 529 College Savings Plan
• Factory‑sponsored vehicle purchasing programs
• Employee discounts on Service & Parts purchases
• Paid factory training
• Opportunities for advancement and promotion from within

Classic Auto Group, based in Northeast Ohio, has been serving customers since 1979, when company founder James

A. Brown opened a single Chevrolet dealership in Mentor, Ohio. Since then, Classic has grown into one of the region's leading automotive dealership groups, representing numerous automotive brands throughout Northeast Ohio.

We have a proven heritage of promoting from within. If you are an experienced Automotive Service Advisor looking for an opportunity to represent a premium automotive brand while growing your career with an established dealership organization, we encourage you to apply.

Join the Classic BMW team in Willoughby Hills and take the next step in your automotive career!