Internal Service Advisor

Job Summary

We are seeking a highly motivated and dedicated individual to join our team as an Internal Service Advisor at Serpentini Chevrolet of Willoughby Hills. This is a full‑time position in the auto industry that requires exceptional customer service skills. As an Internal Service Advisor, you will serve as the primary point of contact for our used car department and assist them with scheduling and coordinating all in‑stock preowned vehicle service needs.

Your primary focus will be on providing outstanding customer service and ensuring the highest level of satisfaction for our customers and used car department.

• Competitive salary based on experience and skills
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and vacation days
• Ongoing training and development opportunities
• Employee discounts on vehicle purchases, parts, and services

• Serve as the primary point of contact for our used car department, both in person and over the phone
• Schedule and coordinate appointments for vehicle maintenance and repairs
• Greet customers and gather necessary information about their vehicle concerns
• Provide accurate and timely estimates for services and repairs
• Communicate with used car department throughout the service process, providing updates and recommendations as needed
• Track repairs and maintenance services to ensure timely completion
• Collect payment from customers and process transactions accurately
• Maintain a strong knowledge of our vehicles, services, and promotions to best assist the used car department
• Assist with maintaining a clean and organized service center
• Handle customer and used car department complaints and find appropriate resolutions
• Collaborate with our service technicians to ensure quality and timely service for our used car department
• Strive to achieve customer satisfaction and retention goals

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Previous customer service experience, preferably in the automotive industry
• Exceptional communication and interpersonal skills
• Strong organization and time‑management abilities
• Ability to thrive in a fast‑paced, team‑oriented environment
• Basic knowledge of automotive maintenance and repairs
• Proficient in computer usage and ability to navigate various software systems
• Must have a valid driver’s license and clean driving record

Serpentini Chevrolet of Willoughby Hills is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual backgrounds and characteristics.