Patient Service Representative

Job Description - Patient Service Representative (2600017H)

Location:

Lake West Medical Center - 36000 Euclid Avenue, Willoughby, 44094

Shift: Evenings 40 hrs/wk Rotating Weekends and Holidays

Candidates who accept a part-time or full-time position with University Hospitals are eligible for:

• Competitive hourly rate
• Tuition reimbursement after six months
• Free Parking

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations as needed.

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

• High School Equivalent / GED (Required)

• 1+ years related experience as a Secretary/Receptionist (Preferred) and
• Customer service experience preferably in the medical field. (Required)

• Typing skills – 30 wpm. (Required proficiency)
• Excellent verbal/communication skills. (Required proficiency)
• Detail oriented. (Required proficiency)
• Basic computer knowledge. (Required proficiency)
• ICD9 coding and medical terminology. (Preferred proficiency)

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs for Physical Demands? Wait. Let's correct tags.{