Health Home Care Manager

Position Summary

Are you passionate about connecting families to the services they need? As a Health Home Care Manager (HHCM) at JCCA, you’ll play a vital role in helping children and families navigate complex medical, behavioral, and social service systems.

Using a strength-based, person-centered approach, you’ll coordinate care, build individualized plans, and ensure families receive the support they deserve—when and where they need it.

The Health Home Care Manager (HHCM) is required to have a detailed understanding of the health focused work and is primarily responsible for assessments, service plan development, case coordination, linking and advocacy; monitoring, and clinical consultation. Their focus is on coordinating and arranging for the provision of services; supporting adherence to treatment recommendations; and monitoring and evaluating a member’s needs, including prevention, wellness, medical, specialist and behavioral health treatment, care transitions, and social and community services where appropriate through the creation of an individual plan of care.

The HHCM is expected to use an individualized care service delivery approach ensuring the services are designed to address the unique needs and strengths of each member.

• Conduct face-to-face assessments and create individualized Plans of Care (POC)
• Facilitate communication across medical, behavioral, and social service providers
• Help members understand treatment plans and improve health literacy
• Participate in care planning meetings, team supervision, and ongoing training
• Ensure timely and accurate documentation in Health Home IT platforms
• Support foster care cases with monthly collaboration with case planning teams
• Engage members through outreach—phone, mail, electronic, and in-person
• Stay up-to-date with Medicaid Managed Care, SPA, and HCBS guidelines

• Bachelor’s Degree (BA or BS) with 2 years of relevant experience
• Working with children and families with special needs, disabilities, or complex trauma
• Experience in client engagement & outreach and person-centered planning
• Coordinating care and linking families to community-based services
• Strong interpersonal and communication skills
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Flexible and responsive to changing program needs
• Organized and tech-savvy—comfortable with electronic documentation platforms
• Willingness to travel via public transit for home visits and meetings

• Mandated Reporting
• Medicaid CANS certification and on-going recertification

$27.47 – $29.71 – differential offered for Spanish or Creole language skills